This article shows you how to perform basic actions in the RedApp. It also describes where to find commonly used features like notifications and the audit trail. If have only used the Storage Platform Console until now, use this overview to find your way around.
Important note about folder structure: For the RedApp to function correctly, your folder structure needs to follow a specific pattern. This pattern requires product folders to be categorised by type. Please see our examples below.
Because this action of categorising by type carries destructive potential, only Redstor Support Engineers have the necessary permissions to apply these changes. You will need to contact your service provider and we will assist them to set up your folder structure correctly.
Example of a RedApp-compliant folder structure:
A company refers to the customer of a reseller. A base product refers to a service for which Redstor provides backup, such as Microsoft 365, Google Workspace, or Machines.
Logging into the RedApp
If you're a Storage Platform Console user, your Console login will not work on the RedApp. You'll need to request access from your service provider, after which you will complete some steps similar to these.
For security purposes, you will need to use multi-factor authentication every time you log into the RedApp.
You can see your own user profile by clicking on the profile icon at the top right. This shows your user type, contact information, and the option to delete your account.
You can access your settings by clicking on the cog icon.
Here you can view and change the details of your own organisation.
Here you can create and manage users for your own organisation and for partner/customer organisations.
The workflow is different from what you are used to on the Console, but our user management guide has all the information you need.
To access the Help section, click on the question mark icon. Under Help, you can find ways to contact our support team should you need assistance with anything on the RedApp.
You can see your latest notifications by clicking the bell icon. The Recent tab shows completed backups and recoveries, backup set additions and deletions, and related information. The Tasks tab shows tasks that are in progress, while the Queued tab shows tasks that have not yet started.
The audit trail is a basic, user-friendly log that shows a history of user actions. You can view the audit trail for your organisation by clicking the magnifying glass icon.
One of the key features of the RedApp is the various dashboards that show you real-time analytics of your data estate. You can view a dashboard of all your customers or see dashboards for individual Redstor products such as Microsoft 365, Google Workspace, or Machines.
If you have never used the RedApp before, you will need to set up your products in the RedApp. The workflow is different from what you are used to on the Console, but our product management guide has all the information you need.
Once you have added a product, you can click on the product name in the sidebar to start adding backup sets for this product. This page contains links to all our guides to setting up backup sets for specific services.
If you are backing up machines, note that backup groups are known as folders in the RedApp. Multiple folders make up a collection, as on the Console.