1394 - How to add and remove products in the RedApp

You can use the RedApp to add and remove products for your own organisation as well as for partners/customers.

Contents

How to add a product to your organisation

How to remove a product from your organisation

How to add a product to a partner/customer

How to remove a product from a partner/customer 

How to add a product to your organisation

1. On the RedApp home page, go to My Company.

2. Expand the menu at the top right and go to Add products. In the list that appears, click on the product you want to add, e.g. Microsoft 365.

You will see a notification at the bottom of the page that the product has been added. The product will also be added to the list in the sidebar.

Click on the product name in the sidebar to go to its home page, from where you can add backup sets and users for this product. Note that the home page may take a few moments to become accessible.

• If you encounter the error "Unable to add <product name>", clear your cache and retry the addition, or use a private browser.
• For help with adding and managing backup sets, see our cloud services overview.
• For help with adding and managing users, see this guide.

How to remove a product from your organisation

1. On the RedApp home page, go to My Company.

2. Expand the menu at the top right and go to Manage products.

3. In the list that appears, locate the product you want to remove and click on its bin icon.

3. Click Remove to confirm.

How to add a product to a partner/customer

Watch our video or follow the steps below.

1. On the RedApp home page, go to Customers.

2. From the list in the sidebar, select the customer you want to assign a product to.

3. Expand the menu at the top right and go to Manage products. 

In the list that appears, use the plus icons to add the product/s you want to add. At this point, you can choose to add the Premium (paid) edition of the product/s, or start a trial of the product/s for the customer. For more on trials, click here.

Once you've selected everything you need, click Proceed at the bottom.

Check that your selection is correct and click Confirm. You can also use the bin icon at any point to remove products from your selection.

You will see a notification at the bottom of the page to show that the product/s have been added. The product/s will also be added to the list in the sidebar.

Click on the product name in the sidebar to go to its home page, from where you can add backup sets and users for this product. Note that the home page may take a few moments to become accessible.

• If you encounter the error "Unable to add <product name>", clear your cache and retry the addition, or use a private browser.
• For help with adding and managing backup sets, see our cloud services overview.
• For help with adding and managing users, see this guide.

How to remove a product from a partner/customer

1. On the RedApp home page, go to Customers.

2. From the list in the sidebar, select the customer you want to remove a product from.

3. Expand the menu at the top right and go to Manage products. 

4. In the list that appears, locate the product you want to remove and click on its bin icon.

3. Click Remove to confirm.