Essential information

Always remember the four rules below to ensure your data is protected at all times:

1. Without an encryption key, your backup is useless

Your encryption key is your only means of recovering your data. We cannot emphasise it enough: if you lose this key, Redstor cannot replace it. However, there is a simple and reliable way to ensure your key stays safe. Redstor's Group Certificates store keys automatically and securely, similar to a password vault. Read more here.

2. Without testing, your disaster recovery plan is just theory

Make sure you know how to recover your cloud services. Familiarise yourself with the various types of InstantData recovery. Find disaster scenario testing suggestions here and here, or get in touch so we can help you test your resilience against data loss.

3. You can always contact Redstor's support team

If you need to get in touch with us, submit a ticket using the link at the top right of this page. 

If you do not see the link, you may not have a Support Portal profile yet. To create a profile, follow the steps in Article 1419.

Note: You will be able to respond to messages relating to your support ticket via email. You will not need to sign into the Support Portal to respond.

4. Stay in the know

To get notified whenever we post important announcements about service disruptions or other issues, be sure to follow our Service Status board.