1202 - Contact Support

Got a question or need assistance?
We’d love to hear from you.

Ways you can reach us:

• Log a ticket with our Support Team
• Speak to a Support Consultant
• Not looking for product support?

Log a ticket with our Support Team

Need assistance with a Redstor product-related issue? Submit a ticket to our Support Team and we'll be in touch.

• The quickest way to do this is to sign into the RedApp and log a ticket through Redstor Instant Assistance (RIA). To do this, click on the sparkle icon at the top right of the RedApp interface and follow the prompts.

• You can also submit a ticket here on our Support Portal (link at the top right of any page) if you are logged in with a valid account. If you do not have an account, follow the steps in Article 1419 to create one.

• If you need help submitting a ticket, see Article 110 for step-by-step instructions.

Speak to a Support Consultant

You can reach our service desks by calling one of the numbers below. Our Support Consultants are available for all the times listed below and assist in supporting all regions.

• United Kingdom: +44 (0) 118 951 5200
  • 9:00am to 5:00pm local time
• United States: +1 (833) 584 2812
  • 9:00am EST to 5:00pm PST
• South Africa: +27 (10) 534 7691
  • 9:00am to 5:00pm local time

For Severity 1 issues, our service desks are available 24/7/365.

Not looking for product support?

Reach our Accounts, Sales or any other team from our main site. You can find our service level agreement (SLA) here.