1202 - Contact Support

Got a question or need assistance?
We’d love to hear from you.

Ways you can reach us:

• Log a ticket with our Support Team
• Speak to a Support Consultant
• Not looking for product support?

Log a ticket with our Support Team

Need assistance with a Redstor product-related issue? Submit a ticket to our Support Team and we'll be in touch.

• Sign into the RedApp and log a ticket through Redstor Instant Assistance (RIA). To do this, click on the sparkle icon at the top right of the RedApp interface and follow the prompts.
  
  
  
  

  • If you are unable to sign into the RedApp, log a ticket with us here.
  • If you would like to speak to the Technical Support Manager, you can request an escalation from the support agent assisting you.

Speak to a Support Consultant

You can reach our service desks by calling one of the numbers below. Our Support Consultants are available for all the times listed below and assist in supporting all regions.

• United Kingdom: +44 (0) 118 951 5200
  • 09:00 to 17:00 UTC / BST
• United States: +1 (833) 584 2812
  • 09:00 EST to 17:00 PST
• South Africa: +27 (10) 534 7691
  • 09:00 to 17:00 SAST

For Severity 1 issues, our service desks are available 24/7/365.

Not looking for product support?

Reach our Accounts, Sales or any other team from our main site. You can find our service level agreement (SLA) here.