110 - How to log a support ticket – Redstor

If you are experiencing a serious technical issue and need to get in touch with Redstor’s support team, you can log a ticket with us. You will need to be signed into the Support Portal to log a ticket. If you don't have a Support Portal login yet, follow the steps in Article 1419.

To log a ticket, follow the steps below.

1. Click Submit a ticket at the top right of any page.

2. Provide the details requested in the web form and click Submit. If you need assistance with attaching logs to your ticket, see Article 1443.

You can find the reference number for your enquiry and any updates to your ticket under My Activities, accessible from your profile icon at the top right of any page.

You will also be notified about your reference number and ticket updates via email. You can respond to us via My Activities or via email.

Frequently asked questions

When will my enquiry be addressed?

Please see our Support and Service Level Agreement.

How do I sign up to the Support Portal?

Please follow the steps in Article 1419.

How do I escalate a support issue?

To bring a support issue to the attention of our leadership team, please use the procedure and contact information in Article 1202.

How do I get information about outages or known issues?

Follow our Service Status board to ensure you are notified whenever we post information relating to a service disruption or known issue.

Frequently asked questions

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