If you are experiencing a serious technical issue and need to get in touch with Redstor’s support team, you can log a ticket with us. You will need to be signed into the Support Portal to log a ticket. If you don't have a Support Portal login yet, follow the steps in Article 1419.
To log a ticket, follow the steps below.
Frequently asked questions
When will my enquiry be addressed?
Please see our Support and Service Level Agreement.
How do I sign up to the Support Portal?
Please follow the steps in Article 1419.
How do I escalate a support issue?
To bring a support issue to the attention of our leadership team, please use the procedure and contact information in Article 1202.
How do I get information about outages or known issues?
Follow our Service Status board to ensure you are notified whenever we post information relating to a service disruption or known issue.