Backing up and restoring Google Drive forms part of our cloud service offering. We can also protect Google Apps Script projects, Docs, Sheets, Slides, Drawings, Forms and Jamboards as part of your Drive contents. See this note for more detail.
For more on what functionality we support, click here.
- To use the service, you need to be both a RedApp company administrator, and a Google super administrator for your tenant organisation.
- Google recommends creating a new super admin email address for this that is not specific to a particular user. Read more here.
Use the guide below to manage your Google Drive backups.
Watch our video or follow the steps below.
1. In the RedApp, locate the relevant customer name in the sidebar and click on it.
2. To add a new backup set, go to Google Workspace in the sidebar.
3. Click Add at the top right.
4. Select Drive and click Next.
5. On the permission card, click Next.
6. After logging into Google, you will see the following screen. Click on Get the Redstor app.
7. You will be taken to the Redstor Cloud Backup page on the Google Marketplace. Click on Domain Install.
8. Click Continue.
9. Agree to the terms and conditions and click Allow.
10. Click Done to exit the installation wizard.
As shown here, you can access the app at any time by going to the App Launcher at the top right of the screen. (Scroll down until you see Redstor Cloud Backup.)
11. Close the Google Marketplace tab in your browser to return to the RedApp. Our system will have picked up that permissions have been allowed and you will see a summary of your backup selection.
When a new backup set is created, we include all drives by default. To make changes to your backup set, go to Backup selection > Edit.
12. Select/deselect the relevant drive(s) and click Save.
The Backup button will be enabled. Click on it if you wish to start your first backup.
Note: Version history will not be backed up.
You can then monitor the progress of your backup at the top of the home page or under Notifications > Tasks.
You will receive a message under Notifications > Recent when the backup completes.
To see a complete history of your notifications and tasks, click See all.
You can customise which columns you see on the backup set home page by going to Customise display.
You can also view an audit trail of all activities and which users performed them by clicking on the icon at the top right.
1. On the home page for the relevant Drive backup set, click on Backup selection > Edit.
2. Select/deselect the name(s) of the drive(s) you want to add to/remove from this backup set and click Save. Click Backup to start a backup or Cancel to go back.
3. The number of drives selected will be shown under Backup selection on the backup set's home page.
Note: Accounts that have been removed from the backup selection are still retained on the Storage Platform until you request that they be permanently deleted. Read more here.
1. On the home page for the relevant Drive backup set, click on Backup Schedule > Edit.
2. You can retain the default of a single daily backup, or you can set your backups to only run on specific days (custom). In either case, use the drop-down menu to set the backup time. Set your preferences and click on the check mark.
1. On the home page for the relevant Drive backup set, locate the drive you wish to recover. Click on the menu icon and select Recover.
You can also select multiple drives and click Recover at the bottom of the page.
To recover an individual item, first click on the menu icon and select Open to expand the relevant drive.
Then drill down and make your selection. Click Recover when you are ready.
You can also select a specific backup date to recover, and then select All to recover everything from that backup.
2. When recovering, you can choose between the following options:
- New folder recovers the drive's data to a new folder named Redstor Restores. Within this folder will be a folder with the selected backup date's timestamp as its name. This is where the data will be recovered. Watch our video for a step-by-step guide to this recovery method.
- Recover using InstantData generates a shareable link that can be used to recover the account's data. Watch our video or follow the steps below to proceed:
Use the Copy option to share a link to the InstantData application, or Download the application immediately.
Run the application on the machine where you wish to recover the data. Select between Permanent and Temporary recovery, then simply drag and drop files from the application into your File Explorer to recover them.
Note: When using InstantData to access Drive data, the files will be prefixed with a unique identifier. This is because Google allows multiple files with the same name to reside in a folder. During recovery or when browsing as part of single-item recovery, the files will display as expected.
Note: You will need to authenticate before any recovery. Original timestamps, metadata and permissions will not be restored.
In the case of a New folder recovery, you can monitor the progress of your recovery at the top of the home page or under Notifications > Tasks.
You will receive a message under Notifications > Recent when the recovery completes.
1. On the home page for the relevant Drive backup set, click on the menu icon to expand more options, then click Remove.
2. Confirm the deletion by clicking Remove.
1. On the home page for the relevant Drive backup set, click on the menu icon to expand more options, then click Rename.
2. Enter the new name for the backup set and click Update.
Please note: Google Forms that are larger than 10MB cannot be backed up or recovered.
To recover the data from native Google applications, the data is first exported into a portable format (as listed below) and can then be accessed through InstantData:
Apps Script projects are backed up as .json files
Docs are backed up in Microsoft Word (.docx) format
Sheets are backed up in Microsoft Excel (.xlsx) format
Slides are backed up in Microsoft PowerPoint (.pptx) format
Drawings are backed up as SVG
Forms are backed up into a zip file containing the form layout and results
Jamboards are backed up as PDF files
For the following file types, the files can be opened by either the source application or in their exported format after recovery:
- Apps Script projects/.json
- Drawings (SVG)
- Forms - zip with form layout (HTML) and results (.csv)
- Jamboards (.pdf)