1137 - Cloud services on the RedApp

Introduction

Through the RedApp, Redstor offers a variety of cloud backup and recovery services, listed below, as well as backup/migration and recovery of physical machines to Azure, and backup and recovery of machines and servers. For more on the security of our cloud services, see Article 1288. 

Note: Default retention for cloud data is 7 years i.e. 84 roll-ups (month-ends), but this can be configured to your operational needs. Please contact your account manager if you need to extend your retention. Read more about retention and roll-ups in Article 106. 

To buy cloud products:

• New customers: Please see our website.
• Existing customers: Please contact Redstor Support.

To set up cloud products:

• New customers can follow the links below to access the setup steps for any service.
• Existing customers will not be able to configure cloud services correctly from the Storage Platform and therefore need to contact Redstor support for setup assistance. Please note: Simply creating a Collection for the particular cloud product will not allow the permissions that are required for backup and recovery to work.

Cloud services

The following cloud services can be used from the RedApp:

• Amazon Elastic Kubernetes Service (EKS)
• Azure Kubernetes Service (AKS)
• Azure Virtual Machines
• Google Workspace (formerly G Suite)
• Microsoft 365 (formerly Office 365)
• QuickBooks
• Salesforce
• Xero

Amazon Elastic Kubernetes Service (EKS)

Redstor gives you the ability to backup your Amazon EKS clusters to a different S3 bucket within AWS, and recover them back to the source cluster. To use the service, you need to be both a RedApp company administrator, and an administrator of the AWS account for the clusters you want to back up. Read more here.

• Kubernetes objects
• Persistent volumes where the persistent volume is backed by an EBS volume

• Data stored outside the cluster, such as Amazon RDS
• Persistent volumes where the persistent volume is backed by storage other than EBS volumes

Azure Kubernetes Service (AKS)

Redstor gives you the ability to backup your Azure Kubernetes clusters to a different resource group within Azure, and recover them back to the source cluster. To use the service, you need to be both a RedApp company administrator, and an owner / service administrator / co-administrator of the Azure subscription for the clusters you want to back up. Read more here.

Redstor currently supports backup and recovery of:

Azure Virtual Machines

Redstor gives you the ability to backup your Azure Virtual Machines to the same resource group within Azure, and recover them back to the source or to a different group. To use the service, you need to be both a RedApp company administrator, and an owner / service administrator / co-administrator of the Azure subscription for the virtual machines you want to back up. Read more here. 

VMs are protected by deploying a virtual backup appliance into the Azure subscription where they are located. Each backup consists of a disk snapshot that is kept alongside the original VM, and is subject to the same security,

You can also use our Azure Mobility functionality to back up physical machines or migrate them into Azure. 

Please note that VMs with unmanaged disks are not currently supported.

Google Workspace (formerly G Suite)

Redstor gives you the ability to backup and restore Google Drive, Gmail and Classroom, as well as Contacts and Calendar. To use these services, you need to be both a RedApp company administrator, and a Google super administrator for your tenant organisation. 

Click on any service name to see its user guide. 

Drive

Redstor currently supports the following:

• Backup of files and folders
• Backup of shared drives
• Backup of trash items
  • Currently, for InstantData or single-item recovery purposes, trash items are not shown in a Trash folder but in the original folder from which they were deleted.
  • Similarly, trash files are always recovered to their original location in the Redstor Restores folder structure, i.e. Redstor Restores\Original Location\DeletedFile, and not to a Trash folder.
• Recovery back to Drive
• Recovery using InstantData
• Single item recovery
• Backup and recovery of Google App Scripts, Docs, Sheets, Slides, Drawings, Forms and Jamboards as part of Drive contents
  • App Scripts are backed up as .json files
  • Docs are backed up in Microsoft Word (.docx) format
  • Sheets are backed up in Microsoft Excel (.xlsx) format
  • Slides are backed up in Microsoft PowerPoint (.pptx) format
  • Drawings are backed up as SVG
  • Forms are backed up into a zip file containing the form layout and results
  • Jamboards are backed up as PDF files

Please note: Google Forms that are larger than 10MB cannot be backed up or recovered. 

Gmail

Redstor currently supports the following:

• Backup of messages (including archived messages, spam, trash and attachments)
• Backup of labels
• Recovery back to Gmail
• Single item recovery

Classroom

Redstor currently supports the following:

• Backup of:
  • Courses, settings, material sets (including attachments), aliases, and announcements (including attachments, but not student replies)
  • Course invitations (including teachers and students)
  • Coursework (including links, forms, files, assignments, and student submissions)
  • Students (including student work folders, and guardians)
  • Teachers and teacher folders (including attachments)
  • Topics

Please note that due to Google API restrictions, we do not currently offer recovery back to Classroom (i.e. the original course location). Also note that the following is not currently backed up:

• Course calendar contents 
• Google Meet

Contacts

Redstor currently supports the following:

• Backup of Contacts
• Recovery back to Contacts
• Recovery using InstantData
• Single item recovery

Calendar

Redstor currently supports the following:

• Backup of Calendar items
• Recovery back to Calendar
• Recovery using InstantData
• Single item recovery

Microsoft 365 (formerly Office 365)

Redstor gives you the ability to backup and restore Microsoft Exchange Mail, OneDrive, SharePoint, and Teams. To add a backup set and do a first recovery, you need to be both a RedApp company administrator, and a Microsoft 365 global administrator for your tenant organisation. To do subsequent recoveries, you only need to be a RedApp company administrator and a Microsoft 365 product administrator. For a list of the permissions you will need to allow to back up Microsoft 365 services, see this list. For a list of all the Microsoft 365 licence types that Redstor supports, click here.

Click on any service name to see its user guide. 

Exchange Mail

Redstor currently supports the following:

• Single item recovery (Mail, Contacts, Calendar)
• Multiple mailbox recovery
• Shared mailbox backup and recovery
• Archive mailbox backup and recovery
• Calendar backup and recovery
• Contacts backup and recovery
• Search (by recipient/s, sender, or subject)

Please note that the following is not supported:

• Just-in-time (JIT) or "viral" tenants
• Guest users
• Public contacts
• Public folders

OneDrive

Redstor currently supports the following:

• Recovery to original or new location (including single item recovery)
• Recovery using InstantData
• Search (by file or folder name) 

OneNote

Redstor currently supports the following:

• Recovery to original location (including single item recovery)
• Recovery using InstantData

Please note that due to Microsoft API restrictions, accounts containing more than 5000 OneNote items cannot currently be backed up.

SharePoint

Redstor currently supports the following:

• Backup and recovery of all files (no custom selection)
• Backup and recovery of all document library files (no custom selection)
• Recovery of documents into existing document libraries
• Recovery of site documents to original or new location
• Multiple domains/domain aliases

Please note that lists and list attachments are not currently backed up.

The following should be noted with regard to SharePoint recovery:

• Recover to a new location creates a new site with a timestamp, e.g. Site A as on 2020-05-14 at 06-37-12.
• Recover to original location will recreate the subsites and document libraries if they do not exist.
• Recover to original location will fail if the original location has been deleted. The details of the failure can be found in the activity history for the specific recovery. A workaround for this is to recover to a new location and then rename the new site with the name of the original site.
• Recover to original location (if the location exists) will overwrite any existing files.
• Files recovered back into SharePoint will have their original timestamps preserved, as well as their titles and any values entered for custom columns (except for the image column, which is not supported). Other metadata and permissions will not be restored.

Teams

Redstor currently supports backup and recovery of:

• Teams (member and owner metadata)
• Public and private channels (member and owner metadata)
• Posts (messages, replies, and images)
  • Recordings are not backed up, but links to them are.
  • When Teams is recovered, posts and replies are currently not restored to the post thread (due to Microsoft API restrictions), but to a purposely created OneNote tab.
• Files 
• Tabs (metadata, not contents)

The following should be noted with regard to Teams recovery:

• A Team’s data in its entirety can be recovered to its original location or to a new Team.
• Single items can be recovered to their original location.
• Teams can also be recovered to a physical machine by sending a recovery link to the email address associated with each channel. Administrators can then use these links to recover.

Please note that due to Microsoft API restrictions, the following is not currently backed up:

• Private chats
• Certain features particular to Teams for Education:
  • Assignments 
  • Students

While attachments within the Files and Assignments tabs are backed up as SharePoint files, we cannot currently backup related features like Grades, Student Submissions, Rubric Grading, and Outcomes. See Article 1321 for more information.

QuickBooks

Redstor gives you the ability to backup and recover your QuickBooks data. To use the service, you need to be both a RedApp company administrator, and system administrator for your organisation. Read more here.

Redstor currently supports backup and recovery of:

• Tax codes
• Company information
• Classes
• Company currency
• Journal codes (FR locale)
• Accounts
• Terms
• Payment methods
• Customers
• Employees
• Vendors
• Departments
• Item (Inventory)
• Preferences
• Transactions

Salesforce

Redstor gives you the ability to backup your Salesforce CRM software and recover it with InstantData. To use the service, you need to be both a RedApp company administrator, and system administrator for your organisation. Read more here.

Redstor currently supports backup and InstantData recovery of:

• Objects
• Custom objects
• Metadata

Xero

Redstor gives you the ability to backup and restore Xero accounting software. To use the service, you need to be both a RedApp company administrator, and a Xero user at the organisation/s you wish to backup. Read more here.

Redstor currently supports backup and recovery of: