1136 - Using %USERPROFILE% causes errors on ESE Agents older than v18.8

Issue

On the Storage Platform Console, the Profiling functionality allows you to expand an exclusion or inclusion rule to all profiles by using %USERPROFILE%.

However, if the Profiling functionality is used with ESE Agents older than v18.8, one of the following (or similar) errors is presented:

INFO : 14:12:02 Gathering files on %userprofile%

ERROR : 14:12:02 Skipping: %userprofile% (Offline)

Workaround

Upgrade your Agent to the latest version.

Note: Support for the %USERPROFILE% functionality for Agents older than v18.8 will be available in an upcoming version of the Storage Platform.