Symptom
A backup fails with the following error:
ERROR : 19:04:24 Backup failed: VSS snapshot creation failed.
See FAQ https://bit.ly/2KQA9WI (0x80042308; object not found)
In addition, the Windows Event Log shows an error described as Event 25, Volsnap with the error message "The shadow copies of volume x were deleted because the shadow copy storage could not grow in time".
Cause
The source of this issue is likely a hardware limitation. The disk is not responding fast enough because it is overloaded.
Solution
To prevent this, change the backup schedule to a time when the machine is less busy, or keep the existing schedule and move other tasks to a different time so they do not coincide with the backup.
You can also change the VSS snapshot volume to a different drive to reduce the load on the original disk. To do this, follow the steps in Article 1535 (server) or use the command-line as shown in Article 1536.
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