1527 - How to change the platform address for a backup account

Backup or recovery issues are sometimes the result of a problem with the connection between the relevant backup account and the Storage Platform. This may present in different ways, with different errors being displayed. One example is when a security warning is shown in the web browser while you are attempting to recover with InstantData. In Chrome this may be "Your connection is not private", and in Firefox "Did Not Connect: Potential Security Issue".

This happens when a redirect from our old platform address (onlinebackup.redstor.com) to the new address (sp.pro.redstor.com) is prevented by network security settings because the new address doesn't match the security certificate. The same can happen when using a proxy.

In this case with InstantData, the issue can be bypassed by manually changing the platform address in the URL to the correct one. However, to prevent this and similar errors, as well as other connection problems, you can update the address of the Storage Platform connection in both the Storage Platform Console and the ESE agent for the account. 

Console

1. Open the Storage Platform Console and click on Connections in the menu bar at the top.

2. Mouse over the name of your current platform and click on Disconnect.

3. Now mouse over the name of the platform again and click on Edit.

4. Change the platform address from "onlinebackup.redstor.com" to "sp.pro.redstor.com".

5. Reconnect to the platform.

ESE agent

Note: Please verify your encryption key before proceeding.

Complete the steps in Article 003 - How to reconnect an ESE agent to a backup account, making sure to enter the Storage Platform address as "sp.pro.redstor.com" in the account wizard.

We recommend making a copy of the backupset.xml file before reconnecting, as described in Step 3 of Article 003.