Redstor gives your customers the option to try out any backup service on the RedApp for free for 30 days. You can upgrade the customer to the paid edition at any time. First-time customers can try out any product or combination or products, while existing customers can try out any product or combination of products they are not subscribed to already.
- Product trials are only available to customers on the new pricing plan. If you are still on the legacy pricing plan, please speak to your account manager about upgrading.
- Trials for Microsoft 365, Google Workspace and Salesforce are limited to 25 accounts per service (e.g. Exchange, OneDrive, Gmail). If you select more than 25 accounts for backup, only 25 of the selected accounts (as randomly selected by our system) will be backed up.
How to add a product for trial purposes
Follow the steps in Article 1438.
How to add users
You can create additional users for your own organisation as well as for customers. See our guide in Article 1387.
How to make the most of your trial
To get the most out of your Redstor product trial, be sure to test your disaster recovery plan end-to-end once a full backup has completed.
Consult the knowledge base of the relevant software provider for valuable guidelines regarding recovery.
- AKS: Microsoft's best practices for business continuity and disaster recovery in Azure Kubernetes Service (AKS)
- Google Workspace: Google Cloud disaster recovery planning guide
- QuickBooks: Import and export data in QuickBooks Desktop
- Salesforce: Import data into Salesforce
- Xero: Importing and exporting Xero data
Our Support Portal contains step-by-step recovery guides for all the applications we backup.
- How to backup and recover an Azure Kubernetes Service (AKS) cluster
- How to recover an Azure Virtual Machine
- How to recover Google Drive
- How to recover Gmail
- How to recover Google Classroom
- How to recover Google Contacts
- How to recover Google Calendar
- How to recover Exchange Mail
- How to recover OneDrive
- How to recover OneNote
- How to recover SharePoint
- How to recover Teams
- How to recover QuickBooks
- How to recover Salesforce
- How to recover Xero
What happens when my trial expires?
Trials expire after 30 days. Please note that it is not possible to extend a trial at any point before, during or after the 30 days.
If the trial for a product has expired and the customer has not chosen to upgrade yet, the product name will appear with an Expired label in the sidebar. A notification will also be shown at the top of the customer's dashboard.
Once the trial has expired, the customer has 7 days to upgrade to the Premium edition of the product. If the customer chooses not to upgrade, their data will be removed from the Storage Platform after the 7-day period has run out. Unless the customer upgrades, backups made during the trial will not be available for recovery once the trial expires.
Please note that once a trial has expired, its account details cannot be used in another trial. The only way to restart a trial using the same account details is to cancel the original trial and request deletion of that trial account before the trial expires. The trial can then be restarted using the original account details.