Symptom
The auto update process takes a long time to complete.
Cause
If multiple auto update requests are received at the same time (perhaps due to a large number of backups completing simultaneously), the AccountServer's connection could be flooded, resulting in slow downloads.
Solution
There are two solutions to this problem:
- Limit the number of concurrent auto updates
- On the AccountServer, navigate to the AccountServer's Settings.xml file (default location on Windows Server 2008: C:\ProgramData\Attix5 Pro\AS_Service).
- Update the following setting to limit how many concurrent auto updates can take place:
<maxconcurrentclientupdates>10</maxconcurrentclientupdates>
Note: The default is 10 concurrent auto updates.
- Throttle the speed of auto update downloads
- On the AccountServer, navigate to the AccountServer's Settings.xml file (default location on Windows Server 2008: C:\ProgramData\Attix5 Pro\AS_Service).
- Update the following setting to throttle any auto update downloads:
<maxclientupdatespeed>0</maxclientupdatespeed>
Notes:- 0 is the default and means there is no limit.
- The setting is in bytes.
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