565 - Error: Plugin installer not compatible with installed SE client

Symptom

1. When running the plugin installer to add a plugin to the SE backup client, the following message is displayed:

The Plugin Installer version is not compatible with the installed SE Backup Client

• Plugin Installer: x.xx.xxx.xxxxx
• SE Backup Client: y.yy.yyy.yyyyy

Please ensure that the versions match and try again.

Cause

The versions between the installer and the client do not match. This prevents the incompatible plugin from being installed.

Often this issue occurs if the backup client has been installed and automatically updated from the Storage Platform.

If the user then decides to install an additional plugin, they may try to use their original plugin installer which no longer matches the client.

Solution

Download the correct plugin installer from the Downloads page or contact your reseller for the appropriate download link.