436 - How to test if a machine can connect to an AccountServer and/or StorageServer

If an Agent is not connecting to the Storage Platform, you can use one of the following tests to check your connection. 

Note:

• These instructions assume you back up directly to the Storage Platform on 192.168.1.1. All tests should be done from the machine where the Agent is installed.
• Ensure that the ports listed in Article 535 are excluded from your firewall.

Method 1:  Test using your web browser

1. Open your browser and disable the proxy settings if the server is local.

2. Connect to the AccountServer and StorageServer respectively by typing in the following in the address bar:

https://<AS or SS address>:443

For example:

https://sp.pro.redstor.com:443

These addresses can be found in the ESE Agent by going to Help > About.

When you go to either of these addresses in your browser, you will get a security alert saying that the certificate is not trusted. This is normal. Click on Continue to this website (not recommended).

If the connection to the account is successful, you will get a Redstor AccountServer web page with a link to the AccountServer Admin Page.

If the connection to the StorageServer is successful, you will get a Redstor StorageServer web page.

Note: If you encounter a certificate error, you can check the certificate details when connecting. If the origin of the certificate is not Redstor, you may have a certificate issue and further investigation is recommended. The certificate should appear as follows (shown here in Google Chrome):

Method 2: Ping test

This method only applies if you do not use a proxy server to access the Storage Platform. 

1. Open your command prompt.

2. Enter the following: 

ping <Storage Server address>

For example:

ping zadc1ss41.pro.redstor.com

A successful test will look as follows:

Note:

• It is also possible to test via Telnet if that is enabled on your machine. See this article from Microsoft's knowledge base for detail.
• If you get the error "Could not open a connection to host on port 443", it means the StorageServer could not be reached via the network. Please contact your IT administrator for assistance.