393 - ESE error: "The system cannot find the file specified" but file exists (javaw.exe)

Symptom

When trying to open the Redstor Pro GUI, the following is reported "System Error. Code: 2. The system cannot find the file specified".

The javaw.exe process is launched when opening the Agent GUI. This file exists, and antivirus software has been eliminated as a cause.

Cause

Image File Execution Options have been configured. This is used for debugging in Visual Studio, so it may have been set up for debugging another application (not Redstor Pro) using a third-party tuneup or debugging application, and is now clashing with the Redstor Pro installation.

Solution

Check the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\javaw.exe

A debugger entry may exist, for example:

Debugger="\"C:\\Program Files (x86)\\AVG\\AVG PC TuneUp\\TUAutoReactivator32.exe\"

Delete the entire javaw.exe registry key. The javaw.exe process should now run without referring to the debugging environment.