Troubleshooting
Experiencing technical issues or errors? Use the search bar above to quickly get to the solution.
- 1177 - Padlock icon in ESE Agent
- 1180 - Files are not compressed when restoring NTFS
- 1185 - Error when creating a snapshot backup of multiple SQL databases concurrently
- 1189 - ESE Options menu: 500 Server Error
- 1190 - Backing up NFS shares using Redstor Pro ESE
- 1198 - ESE looks blurry on high-resolution displays
- 1202 - Support escalation procedure and emergency contacts
- 1203 - ESE: Error “Could not determine StorageServer from AccountServer”
- 1207 - Agent EL6 rpm does not install properly on CentOS 6.0, 6.1
- 1209 - InstantData error: "target file system is not supported"
- 1214 - No option to open InstantData from the Console when connecting to StorageServers through AccountServer
- 1220 - ESE: Files are skipped during OneDrive backups with error "The media is write protected"
- 1223 - Warning: Target referenced by symlink is not selected for backup
- 1225 - System state backup presents warning "Unsupported feature detected"
- 1231 - Limitations of FSR
- 1248 - Missing entry error when TS Gateway system state writer is included on Windows Server 2019
- 1254 - InstantData service goes into retry loop
- 1257 - Local copy backup fails with error "Backup failed: newPosition > limit"
- 1261 - Console GUI is stuck off-screen
- 1262 - SharePoint site names differ between Cloud Portal and Storage Platform
- 1263 - OData error: “Could not establish trust relationship”
- 1268 - Backup fails because a5backup.properties file is not copied
- 1272 - HSM is disabled when a MirrorServer is added as a failback target
- 1275 - FSR to Azure error: "An existing connection was forcibly closed by the remote host"
- 1280 - Errors when backing up many SQL databases on a single machine
- 1284 - Warning shown if non-persistent paths are found in /etc/fstab
- 1291 - FSR to Azure error: "[Client] does not have authorization to perform action"
- 1297 - ESE: Backup fails if Exchange has been removed from server
- 1298 - Warning: "Non Daemon Thread"
- 1302 - SP Console closes and logs out Classic User when session expires