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  2. Troubleshooting

Troubleshooting

Experiencing technical issues or errors? Use the search bar above to quickly get to the solution.

  • 1095 - How to initiate a remote support session
  • 1406 - ESE service stops and does not restart automatically
  • 1432 - Initial VSS troubleshooting on Windows
  • Important notice: Issues assigning new products on RedApp (since 25/05/2022)
  • Important notice: ZA AccountServer merge on 2022-09-07
  • 004 - Common VSS error messages and troubleshooting
  • 008 - Antivirus exclusions
  • 1019 - ESE: Cannot view file contents after restoring
  • 1024 - Managing an account's storage limit and overspill allowance
  • 1037 - ESE: Restores are cancelled unexpectedly
  • 1044 - ESE: Backing up and restoring files on a network folder (UNC share)
  • 1060 - System Volume Information and Windows deduplication
  • 1061 - Self-hosted Storage Platform DNS best practices
  • 1067 - Error: Extended partitions are not supported for Full System Backups
  • 1069 - How to skip files and folders based on their reparse points
  • 1070 - How to enable open file detection in ESE
  • 1084 - Cleanup options when WIB dump location uses excessive disk space
  • 1086 - BITS writer offline and pending reboot prevent Full System Backup
  • 1090 - Unable to move local copy to and from Samba shares
  • 1115 - Backup fails with "0x800423f0; writer inconsistent snapshot"
  • 1127 - SP Console error: the underlying connection was closed
  • 1134 - Error: Agent cannot open due to local port conflict
  • 1135 - StorageServer stuck in stopping state while updating
  • 1136 - Using %USERPROFILE% causes errors on ESE Agents older than v18.8
  • 1138 - Backup fails when Mac OS X zipped data is extracted on Windows
  • 1149 - Linux ESE Agent fails to start if /tmp is mounted with noexec
  • 1156 - Error: Only one usage of each socket address permitted
  • 1157 - Update checkboxes not shown in Manage Platform Updates report
  • 1161 - ESE: Tray icon does not close after Agent update
  • 1167 - System state restore fails on DFSR VSS writer
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  • Severity 1 helplines (24/7):
  • 01189 515 200 (UK)
  • +27 10 534 7691 (SA)
  • +1 833 584 2812 (US)
  • Email: support@redstor.com