Troubleshooting
Experiencing technical issues or errors? Use the search bar above to quickly get to the solution.
- 1095 - How to initiate a remote support session
- 1406 - ESE service stops and does not restart automatically
- 1432 - Initial VSS troubleshooting on Windows
- Important notice: Issues assigning new products on RedApp (since 25/05/2022)
- Important notice: ZA AccountServer merge on 2022-09-07
- 004 - Common VSS error messages and troubleshooting
- 008 - Antivirus exclusions
- 1019 - ESE: Cannot view file contents after restoring
- 1024 - Managing an account's storage limit and overspill allowance
- 1037 - ESE: Restores are cancelled unexpectedly
- 1044 - ESE: Backing up and restoring files on a network folder (UNC share)
- 1060 - System Volume Information and Windows deduplication
- 1061 - Self-hosted Storage Platform DNS best practices
- 1067 - Error: Extended partitions are not supported for Full System Backups
- 1069 - How to skip files and folders based on their reparse points
- 1070 - How to enable open file detection in ESE
- 1084 - Cleanup options when WIB dump location uses excessive disk space
- 1086 - BITS writer offline and pending reboot prevent Full System Backup
- 1090 - Unable to move local copy to and from Samba shares
- 1115 - Backup fails with "0x800423f0; writer inconsistent snapshot"
- 1127 - SP Console error: the underlying connection was closed
- 1134 - Error: Agent cannot open due to local port conflict
- 1135 - StorageServer stuck in stopping state while updating
- 1136 - Using %USERPROFILE% causes errors on ESE Agents older than v18.8
- 1138 - Backup fails when Mac OS X zipped data is extracted on Windows
- 1149 - Linux ESE Agent fails to start if /tmp is mounted with noexec
- 1156 - Error: Only one usage of each socket address permitted
- 1157 - Update checkboxes not shown in Manage Platform Updates report
- 1161 - ESE: Tray icon does not close after Agent update
- 1167 - System state restore fails on DFSR VSS writer