Jolette Roodt
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Activity overview
Latest activity by Jolette Roodt-
Jolette Roodt created an article,
1463 - Error: "Backup failed: Backup account disabled"
Symptom A backup fails with the error "Backup failed: Backup account disabled, please contact your administrator". Solution If you have access to the Storage Platform Console, you can manually re...
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Jolette Roodt created an article,
1462 - Error: Could not initialise COM library
Symptom A backup fails with the error 'Could not initialise COM library'. Error: Backup failed: Could not initialise COM library (0x80070583; for more information please check the Windows event log...
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Jolette Roodt created an article,
1460 - Error: VSS snapshot creation failed (0x80042306; provider veto)
Symptom A backup fails with the error "VSS snapshot creation failed (0x80042306; provider veto)". Cause The VSS error "provider veto" usually means the backup is failing because VSS is already in...
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Jolette Roodt created an article,
1459 - Error: There is not enough space on the disk
Symptom A backup fails with the error "There is not enough space on the disk". Cause This is seen when there is not enough space on the relevant drive to create a VSS snapshot in order to perform...
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Jolette Roodt created an article,
1458 - Error: The specified volume is nested too deeply (0x8004232c)
Symptom A backup fails with the error "The specified volume is nested too deeply to participate in the VSS operation. (0x8004232c)". Cause This will be seen on a VM host if the volume it is attem...
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Jolette Roodt created an article,
1457 - How to re-register DLLs to address repeat failures in VSS
If you encounter unusual errors (e.g. “Writer Infrastructure failed” or “Could not determine if VSS snapshots supported”) and repeat failures in VSS for no apparent reason, you can re-register the ...
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Jolette Roodt created an article,
1456 - VSS error in the Windows event log: ConvertStringSidToSid
Symptom An error presents that starts with "A VSS error occurred in the Windows event log" and contains the function "ConvertStringSidToSid". An example is shown below. Error: A VSS error occurred ...
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Jolette Roodt created an article,
1455 - Error: Could not add volume ... to VSS snapshot
Symptom When a backup is initiated while a second VSS writer is already running, you may encounter the following error: Backup failed to complete: Could not add volume '\\?\Volume{xxxxxxx-xxx-xxx-x...
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Jolette Roodt created an article,
1454 - VSS error in the Windows event log: Unexpected error on routine call
Symptom When a backup completes, you may encounter a Windows event log similar to the following: Volume shadow copy service error: Unexpected error on routine callIVssAsrWriterBackup::GetAsrM...
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Jolette Roodt created an article,
1453 - VSS backups fail if Sophos antivirus is installed
Symptom VSS backups fail randomly if Sophos antivirus is installed on the machine. Cause The way in which the Sophos endpoint agent writes to the Windows registry causes the Volume Shadow Copy Se...