Jolette Roodt

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Activity overview

Latest activity by Jolette Roodt
  • Jolette Roodt created an article,

    1418 - Warning: "Could not update session settings"

    Symptom The backup logs show multiple warnings "Could not update session settings".   Cause This indicates a connectivity issue between the server and the Storage Platform.   Solution 1. Ensure yo...

  • Jolette Roodt created an article,

    1417 - What to do if your RedApp account is locked

    For security purposes, your RedApp account is locked after three login attempts with invalid credentials. After the first and second incorrect attempt, you will see this warning: After the third ...

  • Jolette Roodt created an article,

    Backup and recovery of machines

    Need more detail? See our guides to machine backup and machine recovery.

  • Jolette Roodt created an article,

    Video guide: How to get started with the RedApp

    Need more detail? See our Getting Started section.  

  • Jolette Roodt created an article,

    1416 - How to obtain the group GUID and account create key

    When reconnecting to a backup account, you will need to enter the name of the account's backup group, as well as the account create key for the group. These can currently only be obtained from the ...

  • Jolette Roodt created an article,

    Downloads: Redstor Pro v22.11

    Looking for rebranded installers? Please contact Support for a link to your organisation's secure custom downloads page. ESE Agent Storage Platform Console Legacy The Data Management Agent is i...

  • Jolette Roodt created an article,

    1415 - Text4Shell vulnerability

    Background Similar to the Spring4Shell and Log4Shell vulnerabilities, a new critical vulnerability CVE-2022-42889, known as "Text4Shell", was discovered on 13 October 2022. Text4Shell is a vulnerab...

  • Jolette Roodt created an article,

    1414 - How to backup and recover QuickBooks

    If you're looking for a QuickBooks backup solution, you can find more information on our website.   Introduction Backup and recovery of Intuit QuickBooks form part of our cloud service offering. Fo...

  • Jolette Roodt created an article,

    1413 - How to add and manage customers/partners on the RedApp

    You can use the RedApp to manage your partner/customer organisations (also known as "companies" in the RedApp). You can also assign users to specific organisations, giving them customised access (e...

  • Jolette Roodt created an article,

    1412 - Azure VM Pro: How to assign the necessary roles in Azure

    To enable you to add Azure VMs to your Redstor backups, three roles must be assigned to your Azure service principal: Disk Snapshot Contributor, Network Contributor and Virtual Machine Contributor....