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Jolette Roodt

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Activity overview

Latest activity by Jolette Roodt
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    Jolette Roodt created an article,

    110 - How to log a support ticket

    Redstor’s Technical Support Helpdesk is open from 09:00 – 17:00 (GMT) Monday to Friday and available via email, telephone and through our Support Portal. For Severity 1 issues only, we have a 24/7/...

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    Jolette Roodt created an article,

    Backing up a machine with the Redstor web app

    Need more detail? See our step-by-step guide.

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    Jolette Roodt created an article,

    1313 - InstantData FSR to vSphere troubleshooting

    Background Redstor's InstantData Full System Recovery (ID FSR) technology is able to recover virtual machines back to VMware vSphere environments. To do this, it leverages the VMware Virtual Disk D...

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    Jolette Roodt created an article,

    1311 - How to backup a machine using the Redstor web app

    Backup and restore of machines forms part of our web app service. To backup a machine, watch our video guide here, or follow the steps below. If you have already downloaded an agent installer file,...

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    Jolette Roodt created an article,

    1310 - Cloud to Cloud: How to manage your Xero backups

    Backup and restore of Xero (currently only available on the UK marketplace) forms part of our Cloud to Cloud service offering. Use the guide below to manage your Xero backups. How to add a backup s...

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    Jolette Roodt created an article,

    1308 - ESE: Error "Backup failed: Illegal character"

    Symptom A backup fails with the following error: ERROR : 12:50:56 Backup failed: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\r, \n, \t) is allowed between tokens at [Source:...

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    Jolette Roodt created an article,

    1307 - How to do a Full System Recovery to VMware vSphere using InstantData

    One of the ways in which you can use InstantData is to recover an entire system to a new VMware vSphere virtual machine. You can do this from your ESE Agent or from the Storage Platform Console. Si...

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    Jolette Roodt created an article,

    Setting up your Google Workspace (G Suite) backups

    Need detail about specific Google Workspace services? See our Cloud to Cloud overview.

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    Jolette Roodt created an article,

    1306 - FSR to VMware error: "Failed to connect to VMware hypervisor"

    Symptom A Full System Recovery to VMware fails and the following error presents: Error: Failed to connect to VMWare hypervisor. System.Net.Http.HttpRequestException: An error occurred while sending...

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    Jolette Roodt created an article,

    1304 - Cloud to Cloud: How to manage your Google Classroom backups

    Backup and restore of Google Classroom forms part of our Cloud to Cloud service offering. Use the guide below to manage your Classroom backups. Note: Backing up Google Classroom requires Redstor to...