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Jolette Roodt

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Latest activity by Jolette Roodt
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    Jolette Roodt created an article,

    1230 - ESE settings: Time out gathering of system information

    The gathering of system information during backup is set to time out after five minutes (300000 ms).   To change this default, open the a5backup.properties file, and set backup.system.info.timeout ...

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    Jolette Roodt created an article,

    1229 - ESE settings: Exclude external USB drives from Full System Backup

    The default behaviour for Full System Backup of a client is to include all external USB drives. To exclude them instead, open the a5backup.properties file and set full.system.backup.includes.usb.d...

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    Jolette Roodt created an article,

    1228 - ESE settings: Disable metadata gathering for backups

    To disable metadata gathering for backups, stop the backup service, then add the metadata key that is to be filtered out to the a5backup.properties file, e.g. 'extra.data.key.filter=WIN32_SECURITY_...

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    Jolette Roodt created an article,

    109 - How to make a backup selection

    In the backup client, there is a number of views (see below) from which you can select data for backup. You can also simply use our Full System Backup feature. For a video on backup selection and h...

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    Jolette Roodt created an article,

    1105 - How to use Mirror Accounts

    The connection between a StorageServer(s) and a MirrorServer is secured with either the Storage Platform master password or a specially created Mirror Account.  Using the master password is not alw...

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    Jolette Roodt created an article,

    1226 - Management permissions for Storage Pool administrators

    From v19.7, it is possible for Storage Pool administrators to configure the Storage Pools over which they have control. This was previously reserved for top-level administrators only. Storage Pool ...

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    Jolette Roodt created an article,

    424 - How to delete a backup account

    1. In the Storage Platform Console, right-click the account you wish to delete and click Delete. 2. When asked for confirmation, click Delete. The next time you attempt a backup on the ESE client...

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    Jolette Roodt created an article,

    1223 - Error: Target referenced by symlink is not selected for backup

    Symptom From v19.5, our ESE backup client will log a warning when a symlink is selected for backup, but its target file is not. Example warning: "The target ‘C:\ProgramData’ referenced by symlink ‘...

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    Jolette Roodt created an article,

    1221 - How to manually update a Storage Platform

    To update a Storage Platform: Make copies of the installation directory (default location C:\Program Files\Attix5 Pro) and the ProgramData location (default C:\ProgramData\Attix5 Pro). This is req...

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    Jolette Roodt created an article,

    105 - Making the most of your ESE backup client

    Our Enterprise Server Edition (ESE) backup client helps you to easily manage backups, restores, and Archiving. This guide shows you how to use ESE’s various functions.   Full System Backup toggle s...