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Jolette Roodt

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Latest activity by Jolette Roodt
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    Jolette Roodt created an article,

    1260 - What does end-of-support mean?

    End-of-support for a software version means that we no longer provide updates for it, and we are no longer able to assist in troubleshooting it. This applies to Redstor's own software as well as to...

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    Jolette Roodt created an article,

    1257 - Local copy backup fails with error "Backup failed: newPosition > limit"

    Symptom A local copy backup fails and an error similar to the following is presented: ERROR : 19:28:28 Backup failed: newPosition > limit: (124776892 > 65536) Cause This happens when the local copy...

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    Jolette Roodt created an article,

    1256 - O365 accounts appear under OneDrive but not under Mail

    Symptom Some users (Accounts) do not appear in the selection list for Mail on the cloud portal, although they do appear for OneDrive and are backing up successfully. Cause This happens when the pr...

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    Jolette Roodt created an article,

    1254 - InstantData service goes into retry loop

    Symptom The InstantData service keyring (managed by the system's data protection API) somehow becomes corrupted, and the service goes into a loop as it retries to read it.   Workaround 1. Open the ...

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    Jolette Roodt created an article,

    Glossary

      Welcome to Redstor's glossary Below you can find brief definitions of our key product terms, as well as links to articles with more detail.   Access Group Two or more Storage Platform Console u...

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    Jolette Roodt created an article,

    1140 - How to use filters in ESE

    Filters can be used to automate the inclusion or exclusion of specific file types. This is similar to Profiling on the Storage Platform Console, except that it only applies to the relevant Agent. P...

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    Jolette Roodt created an article,

    1248 - Missing entry error when TS Gateway system state writer is included on Windows Server 2019

    Symptom When the TS Gateway system state writer (a part of the Remote Desktop Gateway) is included and there is no Files selection that includes the C:\ProgramData\Microsoft\Windows\Start Menu\Prog...

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    Jolette Roodt created an article,

    1246 - The Storage Analyser

    Redstor's Storage Analyser tool tells you how much space you can free up by offloading inactive data to the cloud. This can help you significantly reduce your primary storage costs. The Storage Ana...

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    Jolette Roodt created an article,

    1244 - How to use the Support Bundle Tool

    Redstor's Support Bundle Tool for ESE assists you in troubleshooting a backup issue by automatically gathering the logs and settings files that will be useful in a support call. The tool then copie...

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    Jolette Roodt created an article,

    1099 - How to add or delete a Collection

    How to add a Collection 1. In the Storage Platform Console, open the Account Management view in the left-hand pane and expand the Storage Platform node. 2. Click the name of the Storage Platform or...