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Jolette Roodt

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Activity overview

Latest activity by Jolette Roodt
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    Jolette Roodt commented,

    Hi Bruce, Thank you for your enquiry. We have temporarily disabled this feature while we resolve a minor issue we found. The functionality will be available again very soon. We apologise for any in...

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    Jolette Roodt created an article,

    1323 - Error: "Please rehydrate all stubs before deleting the account"

    Symptom On attempting to delete an account that has archived data on the Storage Platform, the following error presents: “The account uses Archiving and has [X] stubbed files. Please rehydrate all ...

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    Jolette Roodt created an article,

    1322 - Error: "Failed to verify converted Backup indexes"

    Symptom While running an SE to ESE conversion, the following error presents and the conversion fails.      Neither a Quick IntegrityCheck nor a Full IntegrityCheck with fixes solves the problem.  ...

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    Jolette Roodt created an article,

    1321 - How to back up Teams for Education

    Backup of Teams forms part of our Microsoft 365 service offering. You can backup and recover teams, channels, posts, files and tabs. However, we do not currently support backup and recovery of the ...

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    Jolette Roodt created an article,

    1318 - Amounts of data protected differ between Microsoft and Redstor

    Symptom A customer's Microsoft 365 admin center reports that they have a particular amount of data in one of their M365 apps. However, the Storage Platform Console or web app reports a lower amount...

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    Jolette Roodt created an article,

    1317 - Resellers: How to hide the Machines section in the Redstor web app

    If you have customers on the Redstor web app, you may prefer they not have access to the Machines section, as this will allow them to make changes to things like roll-up configuration.   To hide th...

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    Jolette Roodt created an article,

    1316 - How to recover a machine using the Redstor web app

    Backup and recovery of machines form part of our web app service. To restore a machine, you need to have done at least one backup of it using the Redstor web app.   To recover a machine: 1. Log int...

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    Jolette Roodt created an article,

    Recovering Xero using InstantData

    Need more detail? See our Xero guide.

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    Jolette Roodt created an article,

    Setting up your Xero backups

    Need more detail? See our Xero guide.

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    Jolette Roodt created an article,

    1314 - FSR to VMware fails if Datacenter has no Resource Pools

    Symptom A Full System Recovery (FSR) direct to VMware fails with the error "Object reference not set to an instance of an object", as in the log excerpt shown here.     Cause This happens if FSR e...