Service Status
- 2023-08-31 | Metadata search | Fix released
- 2023-08-30 | Cloud backups delayed | Fix released
- 2023/05/18 | Microsoft Single-Sign-On Unavailable for Support Portal
- 2023/03/29 | SIMS Discover backups fail after SIMS update
- Stay up to date by following our Service Status board!
- Redstor Data Management Platform Maintenance Windows
Getting Started
- 1399 - How to use the RedApp
- 1202 - Contact Support
- 1137 - Cloud services on the RedApp
- Essential information
- System Requirements and Compatibility Matrix
- Redstor Network Requirements
Recovery Help
- 1169 - How to recover with InstantData
- Video: Recovery with the RedApp
- 1316 - How to recover a machine using the RedApp
- 1283 - How to do a Full System Recovery to Hyper-V with InstantData
- 1282 - How to do a Full System Recovery to VMware with InstantData
- 1279 - How to do a Bare Metal Recovery using InstantData
Troubleshooting
- 1095 - How to initiate a remote support session
- 1406 - ESE service stops and does not restart automatically
- 1432 - Initial VSS troubleshooting on Windows
- Important notice: Issues assigning new products on RedApp (since 25/05/2022)
- Important notice: ZA AccountServer merge on 2022-09-07
- 004 - VSS troubleshooting and common errors
Downloads
- Downloads: Redstor Pro v23.8
- 1065 - Release history
- Support utilities
- Downloads: Redstor Pro v23.6
- Downloads: Redstor Pro v23.5
- Downloads: Redstor Pro v23.1
Release Notes
- v23.8 Release Notes
- v23.6 Release Notes
- v23.5 Release Notes
- v23.4 Release Notes
- v23.3 Release Notes
- v23.2 Release Notes
Guides
- 002 - How to enable debug logging in the ESE Agent
- 003 - How to reconnect an ESE agent to a backup account
- 005 - How to adjust memory allocation in ESE
- 006 - How to change the service ports for the backup service
- 007 - How to add files on a network share to a backup selection
- 009 - How to request a Group Certificate
Overviews
- 001 - Log locations
- 027 - Backup status reporting on the Console
- 1015 - ESE: Command-line options
- 1025 - Group/Collection storage limits
- 1027 - ESE for Linux
- 1028 - Snapshots