Service Status
- 2024-10-21 | Change to IP addresses for EU Storage Region
- Redstor Data Management Platform Maintenance Windows
- 2024-11-19 | Redstor internal systems upgrade
- 2024-10-09 | Operational disruption due to severe weather (USA) | Concluded
- 2024-10-07 | Operational disruption due to storm 'Milton' (USA) | Concluded
- 2024-09-25 | Unplanned maintenance – UKDC1 | Resolved
Getting Started
- 1399 - How to use the RedApp
- 1202 - Contact Support
- 1137 - Cloud services on the RedApp
- Essential information
- System Requirements and Compatibility Matrix
- Redstor Network Requirements
Recovery Help
- 1169 - How to recover with InstantData
- Video: Recovery with the RedApp
- 1316 - How to recover a machine using the RedApp
- 1283 - How to do a Full System Recovery to Hyper-V with InstantData
- 1282 - How to do a Full System Recovery to VMware with InstantData
- 1279 - How to do a Bare Metal Recovery using InstantData
Troubleshooting
- 004 - VSS troubleshooting and common errors
- 008 - Antivirus exclusions
- 1019 - ESE: Cannot view file contents after restoring
- 1024 - How to manage account and group storage limits
- 1037 - ESE: Restores are cancelled unexpectedly
- 1044 - ESE: Backing up and restoring files on a network folder (UNC share)
Downloads
Release Notes
- 24.11 Release Notes
- 24.10 Release Notes
- v24.9 Release Notes
- v24.7 Release Notes
- v24.6 Release Notes
- v24.5 Release Notes
Guides
- 002 - How to enable debug logging in the ESE Agent
- 003 - How to reconnect an ESE agent to a backup account
- 005 - How to adjust memory allocation in ESE
- 006 - How to change the service ports for the backup service
- 007 - How to add files on a network share to a backup selection
- 009 - How to request a Group Certificate
Overviews
- 001 - Log locations
- 027 - Backup status reporting on the Console
- 1015 - ESE: Command-line options (Backup Pro CLI)
- 1025 - Group/Collection storage limits
- 1027 - Using the ESE agent to backup Linux
- 1028 - Snapshots