1443 - How to attach logs to a support ticket

When logging a support ticket with the Redstor team, you will have the option to upload your latest logs as part of the ticket to assist us in resolving your issue.

However, if you have already logged the ticket without attaching the logs, you can attach them afterwards by following the steps below.

1. Log into the Support Portal and go to My Activities in your profile.

Note: If you don't have login details for the Support Portal yet, see Article 1419 for help.

2. Click on the relevant ticket name.

3. Click Add to conversation.

4. Click Add file or drop files here (below the text field).

5. In the dialog that appears, select the relevant logs and click Open.

Note: If you need help locating your logs, see Article 001.

6. Once your files are uploaded, add some descriptive text in the provided field and click Submit.

7. You will see a notification at the top right to say that your reply was successfully added. The ticket will be updated with your provided text and attachment/s. The attachment/s will also appear in the list of attachments to the bottom right of the ticket.