If you need to delete cloud accounts such as Microsoft 365 and Google Workspace from the RedApp, for example because the users have resigned from your organisation or you are over your seat limit, you need to deselect these the user/s from each RedApp service separately. For example, if users are being removed from M365, you will need to remove them from OneDrive, Exchange, SharePoint, and Teams, as applicable.
To remove one or more users:
1. Open the backup set that includes these users, e.g. a OneDrive backup set.
2. On the Backup selection tile, click Edit.
3. Deselect the necessary users and update the selection by clicking Save.
4. Go back and do the same for Exchange, SharePoint, and Teams (as applicable) until the users are removed from all backup sets that they were included in.
To remove an entire backup set:
1. Open the relevant backup set.
2. Expand the menu and click Remove.
3. Confirm the action by clicking the Remove button.
4. Authenticate the action by entering the one-time code from your authenticator app. You can use the same authenticator app account as for RedApp logins.
The removed users (accounts) will now be decommissioned, but their backed-up data will still be retained on the Storage Platform, as this may be necessary for legal reasons. If the data does not need to be retained, please request that our support team remove these decommissioned accounts from the Platform as well. Do not attempt to do this manually. You can email firstname.lastname@example.org or log a ticket here.
Note: To delete a machine backup account from the RedApp, you do not need to contact support. Simply locate the machine in your RedApp backups, expand its menu, and select Remove. This will also delete the machine's account from the Storage Platform.