If you need to delete cloud accounts such as Microsoft 365 and Google Workspace from the RedApp, for example because the users have resigned from your organisation or you are over your seat limit, follow the steps below:
1. Deselect the user/s from each RedApp service separately. For example, if the users are being removed from M365, deselect them in your OneDrive backup selection and update the selection, then do the same for Exchange, SharePoint, and Teams (as relevant).
- These accounts are now decommissioned, but their backed-up data is still retained on the Storage Platform, which may occasionally be necessary for legal reasons.
2. If the data does not need to be retained, request that our support team also remove these decommissioned accounts from the Platform. Do not attempt to do this manually. You can email firstname.lastname@example.org or log a ticket here.
Note: To delete a machine backup account from the RedApp, you do not need to contact support. Simply locate the machine in your RedApp backups, expand its menu, and select Remove. This will also delete the machine's account from the Storage Platform.