1222 - How to manage your Exchange Mail backups

Backup and recovery of Exchange Mail form part of our Microsoft 365 service offering. For more on what functionality we support, click here.

Note: To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation.

 

Use the guide below to manage your mail backups.

How to add a backup set

How to add an account to a backup set

How to add Calendar and Contacts to a backup set

How to configure the backup schedule for a backup set

How to recover a backup set

How to delete a backup set

How to change a backup set's name

 

How to add a backup set

1. Log into the Redstor web app.

2. To add a new backup set, go to Microsoft 365 in the sidebar on the left.

3. Click Add at the top right.

4. Select Exchange and click Next.

5. You will now need to sign into Microsoft 365. Click Next to proceed.

6. Back on the web app, click on the name of your backup set in the sidebar to the left.

7. Go to Backup selection > Edit.

8. Select the account(s) you want to backup and click Save. The Backup button will be enabled. Click on it to start your first backup.

You can then monitor the progress of your backup from the home page.

  

 

 

How to add an account to a backup set

1. Log into the Redstor cloud portal.

2. On the home page for the relevant Exchange backup set, click on Backup selection > Edit.

3. Select the name(s) of the account(s) you want to add to this backup set and click Save. (You can also use the Search accounts field to find a specific account.) Click Backup to start a backup or Cancel to go back.

4. The accounts will now be listed under Backup selection on the backup set's home page.

 

 

How to add Calendar and Contacts to a backup set

1. Log into the Redstor cloud portal.

2. On the home page for the relevant Exchange backup set, click on Overview > Edit.

3. Tick the boxes for Calendar and Contacts and click on the check mark.

4. Click on the ellipsis at the top right to expand more options, then click Backup.

 

How to configure the backup schedule for a backup set

1. Log into the Redstor cloud portal.

2. On the home page for the relevant Exchange backup set, click on Backup schedule > Edit.

3. Set your preferences and click on the check mark.

 

 

How to recover a backup set

You can watch our video here or follow the steps below.

1. Log into the Redstor cloud portal.

2. On the home page for the relevant Exchange backup set, click on Recover. This option will only be available if a backup of the set has successfully completed.

3. To recover one or more departments or whole mailboxes, select the applicable account(s) and click Recover. 

 

To recover individual items, click View to expand the relevant mailbox.

Drill down, make your selection and click Recover.

You can also use the Search accounts field to find a specific account or single item to recover.

 Note: Mail, Contacts and Calendar items are recovered with all the original metadata.

  

How to delete a backup set

1. Log into the Redstor cloud portal.

 

2. On the home page for the relevant Exchange backup set, click on the ellipsis to expand more options, then click Delete.

3. Confirm the deletion by clicking Yes.

 

How to change a backup set's name

1. Log into the Redstor cloud portal.

 

2. On the home page for the relevant Exchange backup set, click on the ellipsis to expand more options, then click Edit.

3. Enter the new name for the backup set and click the check mark.