1222 - How to manage your Exchange Mail backups

Backup and recovery of Exchange Mail form part of our Microsoft 365 service offering. For more on what functionality we support, click here.

Note: To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation.

 

Use the guide below to manage your mail backups.

How to add a backup set

How to add an account to a backup set

How to add Calendar and Contacts to a backup set

How to configure the backup schedule for a backup set

How to recover a backup set

How to delete a backup set

How to change a backup set's name

 

How to add a backup set

1. Log into the RedApp.

2. To add a new backup set, go to Microsoft 365 in the sidebar on the left.

3. Click Add at the top right.

4. Select Exchange and click Next.

5. You will now need to sign into Microsoft 365. Click Next to proceed.

Note: If you encounter an "Access denied" error, click here.

6. Back on the RedApp, click on the name of your backup set in the sidebar to the left.

7. When a new backup set is created, we include all mailboxes by default. To make changes to your backup set, go to Backup selection > Edit.

8. Make your changes and click Save. 

Note: If you need to back up an archive mailbox, read more here.

The Backup button will be enabled. Click on it if you wish to start your first backup. You can then monitor the progress of your backup at the top of the home page or under Notifications > Tasks.

 

You will receive a message under Notifications > Recent when the backup completes. 

To see a complete history of your notifications and tasks, click See all.

You can customise which columns you see on the backup set home page by going to Customise display.

You can also view an audit trail of all activities and which users performed them by clicking on the icon at the top right.

 

 

How to add an account to a backup set

1. On the home page for the relevant backup set, click on Backup selection > Edit.

2. Select the name(s) of the account(s) you want to add to this backup set and click Save. (You can also use the Search field to find a specific account.) Click Backup to start a backup or Cancel to go back.

3. The number of accounts selected will now be shown under Backup selection on the backup set's home page.

 

 

How to add Calendar and Contacts to a backup set

1. On the home page for the relevant backup set, click on Overview > Edit.

2. Tick the boxes for Calendar and Contacts and click on the check mark.

3. Click on the ellipsis at the top right to expand more options, then click Backup.

 

 

How to configure the backup schedule for a backup set

1. On the home page for the relevant backup set, click on Backup schedule > Edit.

2. Set your preferences and click on the check mark.

 

 

How to recover a backup set

You can watch our video here or follow the steps below.

1. On the home page for the relevant backup set, locate the mailbox you wish to recover. Click on the ellipsis and select Recover.

You can also select multiple mailboxes to recover.

To recover an individual item, first click on the ellipsis and select Open to expand the relevant mailbox.

Then drill down and make your selection. Click Recover when you are ready.

You can also select a specific backup date to recover, and then select All to recover everything from that backup.

Use the Search field to find a specific item to recover.

2. When recovering, you can choose between recovering to a new folder or exporting to PST format. For our guide on restoring to PST, click here.

After selecting the relevant option, you will need to authenticate with your Microsoft 365 administrator credentials. You can monitor the progress of your recovery at the top of the home page or under Notifications > Tasks.

You will receive a message under Notifications > Recent when the recovery completes. 

Your selected items will be recovered to a new folder named Redstor Restores. In the case of a PST export, you will receive an email containing a download link to the exported Outlook Data File. For more on PST imports, see this Microsoft article.

Note: Mail, Contacts and Calendar items are recovered with all the original metadata.

  

 

How to delete a backup set

1. On the home page for the relevant backup set, click on the ellipsis to expand more options, then click Remove.

2. Confirm the deletion by clicking Remove.

 

 

How to change a backup set's name

1. On the home page for the relevant backup set, click on the ellipsis to expand more options, then click Rename.

2. Enter the new name for the backup set and click Update.