If you are experiencing a Severity 1 issue (service outage), please call our Emergency Service Desk, which is available 24/7/365:
+44 (0) 845 30 30 909
+27 (0) 10 500 2085
As per our service level agreement, Tier 1 and Tier 2 support is handled by your reseller/MSP and not by Redstor. If you are having trouble with installation, backup configuration, or failed backups, please get in touch with your service provider’s support team. You may also find a solution by searching this site for keywords relating to your issue.
If you are experiencing a serious issue with Redstor’s software that your reseller/MSP has been unable to resolve, you can take the steps here to log a ticket with Redstor’s support team.
Finally, if your issue is not resolved by the Emergency Service Desk, you can escalate to the Redstor primary contact for your region. Please read more here before escalating.
Head of Technical Support (UK)
+44 (0) 7816 340 784
Head of Technical Support (ZA)
+27 (0) 74 676 2540