If you are experiencing a Severity 1 issue (service outage), please call our Emergency Service Desk, which is available 24/7/365:
+44 (0) 118 951 5200
+1 (833) 584 2812
+27 (10) 534 7691
As per our service level agreement, Tier 1 and Tier 2 support is handled by your reseller/MSP and not by Redstor. If you are having trouble with installation, backup configuration, or failed backups, please get in touch with your service provider’s support team. You may also find a solution by searching this site for keywords relating to your issue.
If you are experiencing a serious issue with Redstor’s software that your reseller/MSP has been unable to resolve, you can take the steps here to log a ticket with Redstor’s support team.
Finally, if your issue is not resolved by the Emergency Service Desk, you can escalate to the Redstor primary contact. Please read more here before escalating.
Head of Technical Support (EMEA)
+27 10 534 7655