Introduction
Backing up and restoring Gmail forms part of our cloud service offering. For more on what functionality we support, click here.
Note:
- To use the service, you need to be both a RedApp company administrator, and a Google super administrator for your tenant organisation.
- Google recommends creating a new super admin email address for this that is not specific to a particular user. Read more here.
Use the guide below to manage your Gmail backups.
How to configure the backup schedule for a backup set
How to change a backup set's name
How to add a backup set
Watch our video or follow the steps below.
1. In the RedApp, locate the relevant customer name in the sidebar and click on it.
2. To add a new backup set, go to Google Workspace in the sidebar.
3. Click Add at the top right.
4. Select Gmail and click Next.
5. On the permission card, click Next.
6. After logging into Google, you will see the following screen. Click on Get the Redstor app.
7. You will be taken to the Redstor Cloud Backup page on the Google Marketplace. Click on Domain Install.
8. Click Continue.
9. Agree to the terms and conditions and click Allow.
10. Click Done to exit the installation wizard.
As shown here, you can access the app at any time by going to the App Launcher at the top right of the screen. (Scroll down until you see Redstor Cloud Backup.)
11. Close the Google Marketplace tab in your browser to return to the RedApp. Our system will have picked up that permissions have been allowed and you will see a summary of your backup selection.
When a new backup set is created, we include all accounts by default. To make changes to your backup set, go to Backup selection > Edit.
12. Select/deselect the relevant account(s) and click Save.
The Backup button will be enabled. Click on it if you wish to start your first backup. You can monitor the progress of your backup at the top of the home page or under Notifications > Tasks.
You will receive a message under Notifications > Recent when the backup completes.
To see a complete history of your notifications and tasks, click See all.
You can customise which columns you see on the backup set home page by going to Customise display.
You can also view an audit trail of all activities and which users performed them by clicking on the icon at the top right.
How to modify a backup set
1. On the home page for the relevant Gmail backup set, click on Backup selection > Edit.
2. Select/deselect the name(s) of the account(s) you want to add to/remove from this backup set and click Save. Click Backup to start a backup or Cancel to go back.
3. The number of accounts selected will show under Backup selection on the backup set's home page.
Note: Accounts that have been removed from the backup selection are still retained on the Storage Platform until you request that they be permanently deleted. Read more here.
How to configure the backup schedule for a backup set
1. On the home page for the relevant Gmail backup set, click on Backup Schedule > Edit.
2. You can retain the default of a single daily backup, or you can set your backups to only run on specific days (custom). In either case, use the drop-down menu to set the backup time. Set your preferences and click on the check mark.
How to recover a backup set
Watch our video or follow the steps below.
1. On the home page for the relevant Gmail backup set, locate the account you wish to recover. Click on the menu icon and select Recover.
To recover an individual item, first click on the menu icon and select Open to expand the relevant account.
Then drill down and make your selection. Click Recover when you are ready.
You can also select a specific backup date to recover, and then select All to recover everything from that backup.
Note: You will need to authenticate before you can proceed with a recovery.
Your selected items will be recovered to a new folder named Redstor Restores and appended with the backup date's timestamp.
You can monitor the progress of your recovery at the top of the home page or under Notifications > Tasks.
Note: Recovery, especially for large mailboxes, may take a long time. This is because the entire backup selection needs to be indexed on the backend before it can be restored. Please wait for recovery confirmation before proceeding. Do not cancel the recovery and retry, as this will not speed up the process.
You will receive a message under Notifications > Recent when the recovery completes.
How to delete a backup set
1. On the home page for the relevant Gmail backup set, click on the menu icon to expand more options, then click Remove.
2. Confirm the deletion by clicking Yes.
How to change a backup set's name
1. On the home page for the relevant Gmail backup set, click on the menu icon to expand more options, then click Rename.
2. Enter the new name for the backup set and click Update.
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