Backup and recovery of OneDrive form part of our Microsoft 365 service offering. For more on what functionality we support, click here.
Note: To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation.
Use the guide below to manage your OneDrive backups.
1. Log into the RedApp.
2. To add a new backup set, go to Microsoft 365 in the sidebar on the left.
3. Click Add at the top right.
4. Select OneDrive and click Next.
5. You will now need to sign into Microsoft 365. Click Next to proceed.
Note: If you encounter an "Access denied" error, click here.
6. Back on the RedApp, click on the name of your backup set in the sidebar to the left.
7. When a new backup set is created, we include all accounts by default. To make changes to your backup set, go to Backup selection > Edit.
8. Make your changes and click Save.
The Backup button will be enabled. Click on it if you wish to start your first backup.
Note: Version history will not be backed up.
You can monitor the progress of your backup at the top of the home page or under Notifications > Tasks.
You will receive a message under Notifications > Recent when the backup completes.
To see a complete history of your notifications and tasks, click See all.
You can customise which columns you see on the backup set home page by going to Customise display.
You can also view an audit trail of all activities and which users performed them by clicking on the icon at the top right.
1. On the home page for the relevant backup set, click on Backup selection > Edit.
2. Select the name(s) of the account(s) you want to add to this backup set and click Save. (You can also use the Search accounts field to find a specific account.) Click Backup to start a backup or Cancel to go back.
3. The number of accounts selected will show under Backup selection on the backup set's home page.
1. On the home page for the relevant backup set, click on Backup schedule > Edit.
2. Set your preferences and click on the check mark.
1. On the home page for the relevant backup set, locate the account you wish to recover. Click on the ellipsis and select Recover.
You can also select multiple accounts to recover.
To recover an individual item, first click on the ellipsis and select Open to expand the relevant account.
Then drill down and make your selection. Click Recover when you are ready.
You can also select a specific backup date to recover, and then select All to recover everything from that backup.
Use the Search field to find a specific item to recover.
2. When recovering, you can choose between the following options:
- Overwrite recovers the account's data to its original location, overwriting whatever is present there. Watch our video here.
- New folder recovers the account's data to a new folder named Redstor Restores. Within this folder will be a folder with the selected backup date's timestamp as its name. This is where the data will be recovered.
- Recover using InstantData generates a shareable link that can be used to recover the account's data with these steps. Watch our video here.
You will need to authenticate before you can proceed with a recovery.
Note: Files restored back into OneDrive will have their original timestamps preserved, but other metadata and permissions will not be restored.
You can monitor the progress of your recovery at the top of the home page or under Notifications > Tasks.
You will receive a message under Notifications > Recent when the recovery completes.
1. On the home page for the relevant backup set, click on the ellipsis to expand more options, then click Remove.
2. Confirm the deletion by clicking Remove.
1. On the home page for the relevant backup set, click on the ellipsis to expand more options, then click Rename.
2. Enter the new name for the backup set and click Update.