1137 - Cloud services on the RedApp

The following services are offered on the RedApp:

• Amazon Elastic Kubernetes Service (EKS)
• Azure Kubernetes Service (AKS)
• Google Workspace (formerly G Suite)
• Microsoft 365
• Salesforce
• Xero

You can also use The RedApp to back up your machines. For more on the security of our cloud services, see Article 1288. 

To use the RedApp, log in at:

• Redstor UK
• Redstor ZA (including Dimension Data ZA)

Amazon Elastic Kubernetes Service (EKS)

Redstor gives you the ability to backup and recover your Amazon Elastic Kubernetes Service (EKS) clusters. To use the service, you need to be both a Redstor collection administrator, and an AWS account holder for the account/s you want to back up. Read more here.

Azure Kubernetes Service (AKS)

Redstor gives you the ability to backup your Azure Kubernetes clusters to a different resource group within Azure, and recover them back to the source cluster. To use the service, you need to be both a Redstor collection administrator, and an owner / service administrator / co-administrator of the Azure subscription for the clusters you want to back up. Read more here.

Redstor currently supports backup and recovery of:

Google Workspace (formerly G Suite)

Redstor gives you the ability to backup and restore Google Drive, Gmail and Classroom. To use the service, you need to be both a Redstor collection administrator, and a Google super administrator for your tenant organisation. 

Drive

Redstor currently supports the following:

• Backup of files and folders
• Backup of shared drives
• Backup of trash items
  • Currently, for InstantData or single-item recovery purposes, trash items are not shown in a Trash folder but in the original folder from which they were deleted.
  • Similarly, trash files are always recovered to their original location in the Redstor Restores folder structure, i.e. Redstor Restores\Original Location\DeletedFile, and not to a Trash folder.
• Recovery back to Drive
• Recovery using InstantData
• Single item recovery
• Backup and recovery of Google App Scripts, Docs, Sheets, Slides, Drawings, Forms and Jamboards as part of Drive contents
  • App Scripts are backed up as .json files
  • Docs are backed up in Microsoft Word (.docx) format
  • Sheets are backed up in Microsoft Excel (.xlsx) format
  • Slides are backed up in Microsoft PowerPoint (.pptx) format
  • Drawings are backed up as SVG
  • Forms are backed up into a zip file containing the form layout and results
  • Jamboards are backed up as PDF files

Gmail

Redstor currently supports the following:

• Backup of messages (including archived messages, spam, trash and attachments)
• Backup of labels
• Recovery back to Gmail
• Single item recovery

Classroom

Redstor currently supports the following:

• Backup of:
  • Courses, settings, material sets (including attachments), aliases, and announcements (including attachments, but not student replies)
  • Course invitations (including teachers and students)
  • Coursework (including links, forms, files, assignments, and student submissions)
  • Students (including student work folders, and guardians)
  • Teachers and teacher folders (including attachments)
  • Topics

Please note that due to Google API restrictions, we do not currently offer recovery back to Classroom (i.e. the original course location). Also note that the following is not currently backed up:

• Calendar contents 
• Meet

Microsoft 365

Redstor gives you the ability to backup and restore Microsoft Exchange Mail, OneDrive, SharePoint, and Teams. To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation. See our setup video for assistance or, if you are a reseller, read more here.

Exchange Mail

Redstor currently supports the following:

• Single item recovery (Mail, Contacts, Calendar)
• Multiple mailbox recovery
• Shared mailbox backup and recovery
• Archive mailbox backup and recovery
• Calendar backup and recovery
• Contacts backup and recovery
• Search (by recipient/s, sender, or subject)

Please note that the following is not supported:

• Just-in-time (JIT) or "viral" tenants
• Guest users
• Public folders

OneDrive

Redstor currently supports the following:

• Recovery to original or new location (including single item recovery)
• Recovery using InstantData
• Search (by file or folder name) 

OneNote

Redstor currently supports the following:

• Recovery to original location (including single item recovery)
• Recovery using InstantData

SharePoint

Redstor currently supports the following:

• Backup and recovery of all files (no custom selection)
• Backup and recovery of all document library files (no custom selection)
• Recovery of documents into existing document libraries
• Recovery of site documents to original or new location

The following should be noted with regard to SharePoint recovery:

• Recover to a new location creates a new site with a timestamp, e.g. Site A as on 2020-05-14 at 06-37-12.
• Recover to original location will recreate the subsites and document libraries if they do not exist.
• Recover to original location will fail if the original location has been deleted. The details of the failure are the activity history for the specific recovery.
• Recover to original location (if the location exists) will overwrite any existing files.
• Files recovered back into SharePoint will have their original timestamps preserved, as well as their titles and any values entered for custom columns (except for the image column, which is not supported). Other metadata and permissions will not be restored.

Teams

Redstor currently supports backup and recovery of:

• Teams (member and owner metadata)
• Public and private channels (member and owner metadata)
• Posts (messages, replies, and images)
  • Recordings are not backed up, but links to them are.
  • When Teams is recovered, posts and replies are currently not restored to the post thread (due to Microsoft API restrictions), but to a purposely created OneNote tab.
• Files 
• Tabs (metadata, not contents)

The following should be noted with regard to Teams recovery:

• A Team’s data in its entirety can be recovered to its original location or to a new Team.
• Single items can be recovered to their original location.
• Teams can also be recovered to a physical machine by sending a recovery link to the email address associated with each channel. Administrators can then use these links to recover.

Please note that due to Microsoft API restrictions, the following is not currently backed up:

• Private chats
• Certain features particular to Teams for Education:
  • Assignments 
  • Students

While attachments within the Files and Assignments tabs are backed up as SharePoint files, we cannot currently backup related features like Grades, Student Submissions, Rubric Grading, and Outcomes. See Article 1321 for more information.

Salesforce

Redstor gives you the ability to backup your Salesforce CRM software and recover it with InstantData. To use the service, you need to be both a Redstor collection administrator, and system administrator for your organisation. Read more here.

Redstor currently supports backup and InstantData recovery of:

• Objects
• Custom objects
• Metadata

Xero

Redstor gives you the ability to backup and restore Xero accounting software. To use the service, you need to be both a Redstor collection administrator, and a Xero user at the organisation/s you wish to backup. Read more here.

Redstor currently supports backup and recovery of: