To use our web app, log in at:
For more on the security of our cloud service, see Article 1288. You can also use our web app to backup your machines.
Microsoft 365
Redstor gives you the ability to backup and restore Microsoft Exchange Mail, OneDrive, SharePoint, and Teams. To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation. See our setup video for assistance or, if you are a reseller, read more here.
Redstor currently supports the following:
Exchange Mail
- Single item recovery (Mail, Contacts, Calendar)
- Multiple mailbox recovery
- Calendar backup and recovery
- Contacts backup and recovery
- Search (by recipient/s, sender, or subject)
Please note that shared mailboxes are supported, but archive mailboxes are not supported.
OneDrive
- File- and folder-level recovery
- Single item recovery
- Search (by name or folder)
SharePoint
- Backup and recovery of all files (no custom selection)
- Backup and recovery of all document library files (no custom selection)
- Recovery of documents into existing document libraries
- Recovery of site documents to original or new location
The following should be noted with regard to SharePoint recovery:
- Recover to a new location creates a new site with a timestamp, e.g. Site A as on 2020-05-14 at 06-37-12.
- Recover to original location will recreate the subsites and document libraries if they do not exist.
- Recover to original location will fail if the original location has been deleted. The details of the failure are the activity history for the specific recovery.
- Recover to original location (if the location exists) will overwrite any existing files.
Teams
Backup and recovery of:
- Teams (member and owner metadata)
- Public and private channels (member and owner metadata)
- Posts (messages, replies, and images)
- Recordings are not backed up, but links to them are.
- When Teams is recovered, posts and replies are currently not restored to the post thread (due to Microsoft API restrictions), but to a purposely created OneNote tab.
- Files (all files except OneNote)
- Tabs (metadata, not contents)
The following should be noted with regard to Teams recovery:
- A Team’s data in its entirety can be recovered to its original location or to a new Team.
- Single items can be recovered to their original location.
- Teams can also be recovered to a physical machine by sending a recovery link to the email address associated with each channel. The administrators can then use these links to recover.
Please note that due to Microsoft API restrictions, the following is not currently backed up:
- Private chats
- Certain features particular to Teams for Education:
- Assignments
- Students
- Class Notebook
While attachments within the Files and Assignments tabs can be backed up as SharePoint files, we cannot currently backup related features like Grades, Student Submissions, Rubric Grading, and Outcomes. See Article 1321 for more information.
Google Workspace (formerly G Suite)
Redstor gives you the ability to backup and restore Google Drive, Gmail and Classroom. To use the service, you need to be both a Redstor collection administrator, and a Google super administrator for your tenant organisation. You will also need to enable certain permissions in Google. See our setup video for assistance.
Redstor currently supports the following (see our roadmap for planned additions):
Drive
- Backup of files and folders
- Backup of shared drives
- Backup of trash items
- Currently, for InstantData or single-item recovery purposes, trash items are not shown in a Trash folder but in the original folder from which they were deleted.
- Similarly, trash files are always recovered to their original location in the Redstor Restores folder structure, i.e. Redstor Restores\Original Location\DeletedFile, and not to a Trash folder.
- Recovery back to Drive
- Recovery using InstantData
- Single item recovery
- Backup and recovery of Google App Scripts, Docs, Sheets, Slides, Drawings, Forms and Jamboards as part of Drive contents
-
App Scripts are backed up as .json files
-
Docs are backed up in Microsoft Word (.docx) format
-
Sheets are backed up in Microsoft Excel (.xlsx) format
-
Slides are backed up in Microsoft PowerPoint (.pptx) format
-
Drawings are backed up as SVG
-
Forms are backed up into a zip file containing the form layout and results
-
Jamboards are backed up as PDF files
-
Gmail
- Backup of messages (including archived messages, spam, trash and attachments)
- Backup of labels
- Recovery back to Gmail
Classroom
- Backup of:
- Courses, settings, material sets (including attachments), aliases, and announcements (including attachments, but not student replies)
- Course invitations (including teachers and students)
- Coursework (including links, forms, files, assignments, and student submissions)
- Students (including student work folders, and guardians)
- Teachers and teacher folders (including attachments)
- Topics
- InstantData recovery of:
- Files, such as course material, assignments, and submissions (in their original format)
- Course metadata (in .json format)
Please note that due to Google API restrictions, we do not currently offer recovery back to Classroom. Also note that the following is not currently backed up:
- Calendar contents
- Meet
Xero
Redstor gives you the ability to backup and restore Xero. To use the service, you need to be both a Redstor collection administrator, and a Xero user at the organisation/s you wish to backup.
Redstor currently supports the following (see our roadmap for planned additions):
Xero organisations
Backup and recovery of:
- Accounts (including attachments)
-
Assets (including draft, disposed and registered assets), asset types, and asset settings
- Batch payments (including history)
- Branding themes
- Bank transactions (including attachments and history)
- Bank transfers (including attachments and history)
- Contacts (including attachments, history and UK Construction Industry Scheme settings) and contact groups
- Currencies
- Credit notes (including attachments and history)
- Employees
- Expense claims (including history)
- Files and file associations
- Folders
- Invoices (including attachments and history), repeating invoices, and invoice reminders
- Items
- Journals
- Linked transactions
- Manual journals (including attachments)
- Organisation settings (including UK Construction Industry Scheme settings)
- Overpayments (including history)
- Payments (including history)
- Prepayments (including history)
- Projects, project tasks, project time entries, and project users
- Purchase orders (including attachments and history)
- Quotes (including attachments and history)
- Receipts (including attachments and history)
- Tax rates
- Tracking categories
- Users
Comments
4 comments
Hi
With the SharePoint backup, does this support Modern SharePoint sites?
Also how are you overcoming the rate limits that Microsoft are imposing on connections to larger SharePoint sites?
What are the specs required to run the Cloud2Cloud appliances, VM's, etc. necessary to connect it into our managed services platform?
Thanks
Bruce
With the SharePoint backup, does this support Modern SharePoint sites?
** Yes we do. We don’t however support sub-sites yet.
Also how are you overcoming the rate limits that Microsoft are imposing on connections to larger SharePoint sites?
** I’m assuming you’re referring to throttling limits. We have found a few ways to decrease the amount we get throttled by Microsoft. If throttling does occur, in Microsoft response headers, they return a “back-off” time which we then adhere to before trying again. In short, we’ve done our best to prevent throttling, but when it does occur, we follow their standards and retry again after certain delay period as received by them.
What are the specs required to run the Cloud2Cloud appliances, VM's, etc. necessary to connect it into our managed services platform?
** Currently we only have a single managed Cloud2Cloud instance that we manage ourselves in Azure. This instance supports multi-tenancy. So there’s no need for private hosting etc. However it is in our pipeline to evolve the application to allow private hosting of the services as needed.
Hi there,
How is the rollout of restore of individual Exchange items going, as against having to restore an entire mailbox please, along with supporting Calendar, Notes, Tasks, etc.? - This is a real driver for me and my clients, thank you
Alistair
Guys - any update on Alistair's comments above?
For me the key gaps at the moment are;
- Restore of individual emails
- Configuration of # of backups in a day
- Retention
- Calendar, Contacts, Tasks etc
- Modern Sites and Teams
MArk
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