1137 - Cloud services on the Redstor web app

To use our web app, log in at:

• Redstor UK
• Redstor SA
• Internet Solutions SA 

For more on the security of our cloud service, see Article 1288. You can also use our web app to backup your machines.

Microsoft 365

Redstor gives you the ability to backup and restore Microsoft Exchange Mail, OneDrive, SharePoint, and Teams. To use the service, you need to be both a Redstor collection administrator, and a Microsoft 365 global administrator for your tenant organisation. See our setup video for assistance or, if you are a reseller, read more here.

Redstor currently supports the following:

Exchange Mail

• Single item recovery (Mail, Contacts, Calendar)
• Multiple mailbox recovery
• Calendar backup and recovery
• Contacts backup and recovery
• Search (by recipient/s, sender, or subject)

The following should be noted with regard to Exchange backups:

• Shared mailboxes are supported, but archive mailboxes are not supported.
• Just-in-time (JIT) or "viral" tenants are not supported.
• Guest users are not supported.

OneDrive

• File- and folder-level recovery
• Single item recovery
• Search (by name or folder) 

SharePoint

• Backup and recovery of all files (no custom selection)
• Backup and recovery of all document library files (no custom selection)
• Recovery of documents into existing document libraries
• Recovery of site documents to original or new location

The following should be noted with regard to SharePoint recovery:

• Recover to a new location creates a new site with a timestamp, e.g. Site A as on 2020-05-14 at 06-37-12.
• Recover to original location will recreate the subsites and document libraries if they do not exist.
• Recover to original location will fail if the original location has been deleted. The details of the failure are the activity history for the specific recovery.
• Recover to original location (if the location exists) will overwrite any existing files.
• Files recovered back into SharePoint will have their original timestamps preserved, as well as their titles and any values entered for custom columns (except for the image column, which is not supported). Other metadata and permissions will not be restored.

Teams

Backup and recovery of:

• Teams (member and owner metadata)
• Public and private channels (member and owner metadata)
• Posts (messages, replies, and images)
  • Recordings are not backed up, but links to them are.
  • When Teams is recovered, posts and replies are currently not restored to the post thread (due to Microsoft API restrictions), but to a purposely created OneNote tab.
• Files (all files except OneNote)
• Tabs (metadata, not contents)

The following should be noted with regard to Teams recovery:

• A Team’s data in its entirety can be recovered to its original location or to a new Team.
• Single items can be recovered to their original location.
• Teams can also be recovered to a physical machine by sending a recovery link to the email address associated with each channel. The administrators can then use these links to recover.

Please note that due to Microsoft API restrictions, the following is not currently backed up:

• Private chats
• Certain features particular to Teams for Education:
  • Assignments 
  • Students
  • Class Notebook

While attachments within the Files and Assignments tabs can be backed up as SharePoint files, we cannot currently backup related features like Grades, Student Submissions, Rubric Grading, and Outcomes. See Article 1321 for more information.

Google Workspace (formerly G Suite)

Redstor gives you the ability to backup and restore Google Drive, Gmail and Classroom. To use the service, you need to be both a Redstor collection administrator, and a Google super administrator for your tenant organisation. You will also need to enable certain permissions in Google. See our setup video for assistance.

Redstor currently supports the following (see our roadmap for planned additions):

Drive

• Backup of files and folders
• Backup of shared drives
• Backup of trash items
  • Currently, for InstantData or single-item recovery purposes, trash items are not shown in a Trash folder but in the original folder from which they were deleted.
  • Similarly, trash files are always recovered to their original location in the Redstor Restores folder structure, i.e. Redstor Restores\Original Location\DeletedFile, and not to a Trash folder.
• Recovery back to Drive
• Recovery using InstantData
• Single item recovery
• Backup and recovery of Google App Scripts, Docs, Sheets, Slides, Drawings, Forms and Jamboards as part of Drive contents
  • App Scripts are backed up as .json files
  • Docs are backed up in Microsoft Word (.docx) format
  • Sheets are backed up in Microsoft Excel (.xlsx) format
  • Slides are backed up in Microsoft PowerPoint (.pptx) format
  • Drawings are backed up as SVG
  • Forms are backed up into a zip file containing the form layout and results
  • Jamboards are backed up as PDF files

Gmail

• Backup of messages (including archived messages, spam, trash and attachments)
• Backup of labels
• Recovery back to Gmail

Classroom

• Backup of:
  • Courses, settings, material sets (including attachments), aliases, and announcements (including attachments, but not student replies)
  • Course invitations (including teachers and students)
  • Coursework (including links, forms, files, assignments, and student submissions)
  • Students (including student work folders, and guardians)
  • Teachers and teacher folders (including attachments)
  • Topics
    
    
• InstantData recovery of:
  • Files, such as course material, assignments, and submissions (in their original format)
  • Course metadata (in .json format)

Please note that due to Google API restrictions, we do not currently offer recovery back to Classroom. Also note that the following is not currently backed up:

• Calendar contents 
• Meet

Xero

Redstor gives you the ability to backup and restore Xero accounting software. To use the service, you need to be both a Redstor collection administrator, and a Xero user at the organisation/s you wish to backup.

Redstor currently supports the following (see our roadmap for planned additions):

Xero organisations

Backup and recovery of: