After creating a ticket, or an agent updates your ticket you will receive an email from us with your case information or an agents response.
You can update your case by simply replying to the latest email.
Alternatively you can update your case through the support portal. If you go to My Activities in the top right, you'll open a list of all your support tickets (You'll need to sign in however).
Click on the subject and it will open that ticket. From here you can view older correspondence, update a tickets information, or reply to the agent about the case.
This will show you only your tickets, want to be able to see all your organisations tickets? Click here