On occasion, numerous backups will end up queuing on a server where one backup runs for an extended length of time. Cancelling these jobs manually through the GUI can be time consuming but it is possible to manually clear the entire session queue. To do this, follow these steps...
Stop the Redstor Online Backup service
In the reg folder*, remove the files q.x, q.e, q.d, nn.x, nn.e, nn.d.
Restart the Redstor Online Backup service
The path of the reg directory is dependant on the OS, in Windows 2003 and XP the path
C:\Documents and Settings\All Users\Application Data\Redstor Limited\RedStor Online Backup Plus\storage\clientname
In Windows Server 2008,Windows 7 and Windows Vista
C:\ProgramData\Redstor Limited\RedStor Online Backup Plus\storage\clientname
In Mac OSX
/Library/Application Support/Redstor Limited/Redstor Online Backup Plus/storage/clientname
/opt/Redstor Limited/Redstor Online Backup Plus/var/storage/clientname