To reconnect to an Account:
1. Open the ESE Agent and go to Tools > Wizards > Account Wizard.
2. Supply the platform DNS, group name and account create key.
- If this information is already stored, you can just click Next.
- If you do not have this information to hand, follow these steps.
3. Choose I want to connect to an existing Backup Account.
4. You will then need to enter your Account name, password and encryption key. If you did not uninstall the Agent, the password and encryption key will be autofilled.
5. If you have any proxy settings, click Set up connection settings... and enter them. Then click Next.
6. Click Reconnect.
How to obtain the group name and account create key
The group name and the account create key for the group can be obtained from the Console, but not from the RedApp. In addition, collections created in the RedApp need to be represented by a GUID instead of a name.
For example, if the customer was added from the RedApp, the group name for the machine you want to reconnect may look like this: Reseller\Customer\Machines\Servers
However, when reconnecting, you need to enter the following instead: [GUID1]\[GUID2]\Machines\Servers
To obtain the group GUID:
1. Open the Console in the Account Management view and locate the relevant group.
2. Right-click the group name and click Copy Group GUID to Clipboard.
To obtain a group's account create key:
1. Open the Console in the Account Management view and locate the relevant group.
2. Right-click the group name and go to Configure. The key will be displayed in the window that opens.
