Protocol Logging is helpful in identify and/or ruling out any connection issues the client may be having.
- Browse to the log location.
Win2003/XP: C:\Documents and Settings\All Users\Application Data\Redstor Limited\RedStor Online Backup Plus\logs
WinVista/7/8/2008/2012: C:\ProgramData\Redstor Limited\RedStor Online Backup Plus\logs
Linux: /opt/Redstor Limited/var/log/
Mac OSX: /Library/Logs/Redstor Limited/RedStor Online Backup Plus
- v14.1 or higher: Create a folder/directory called BackupFP.Protocol (case sensitive) inside the logs folder.
- v14.0 or lower: Create a folder/directory called Protocol (case sensitive) inside the logs folder.
The service does not need to be restarted, the log will be created within a minute of the folder creation.
To disable Protocol logging simply remove the folder/directory.