Description: Increase in ESE backup failures in the Europe, MEA and UK storage regions.
Scope: ESE backups in the Europe, MEA and UK storage regions.
Status: Resolved
Cause: StorageServer update on 25 June impacted communication protocols between ESE-clients and the StorageServer infrastructure. The software defect was not detected in the pre-release testing process.
Status updates:
- 2024-06-26 15:40 (UTC): Backup activity has returned to normal. While considered resolved, continuing to monitor.
- 2024-06-26 09:58 (UTC): Backup activity observed as returning to normal.
- 2024-06-26 08:42 (UTC): Fix has been rolled out to production, Redstor Teams monitoring.
- 2024-06-26 07:16 (UTC): Fix has been prepared and tested, production roll-out process underway.
Next Status Update: N/A
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