Backups using the Enterprise Server Edition (ESE) Backup Client are cancelled unexpectedly and the ESE Client does not resume the backup.
When the relevant Account's StorageServer (SS) is restarted, the ESE Client receives a cancellation signal from the SS.
To prevent backups from being cancelled when StorageServers are restarted, we suggest implementing the following workaround before restarting an SS:
- Disable the Network Interface Card (NIC) - this prevents the ESE Client from receiving the cancellation signal
- Restart the SS
- Enable the NIC again