407 - How to run the Agent (GUI) in test mode

If Agent interface fails to open or you cannot configure a plugin or problems during a restore, run the GUI in test mode to get additional info to assist Support with troubleshooting.

1. Close the backup interface if it is open.
2. Open a command prompt. It is best to run this as an administrator user.
3. Navigate to the Agent install folder (default location C:\Program Files\Attix5 Pro\Backup Client SE).
4. Run the following command: testfromdos.bat. This will load the interface in test mode and show error messages in the command prompt window if it fails to load. 
5. In the event of plugin configuration problems, try accessing the plugin and altering the configuration.
   Any errors encountered will be logged at the command prompt.
6. When you are done, close the backup interface which will stop the test mode.
7. Copy the info logged at the command prompt and email it to Support.