When running the Plug-in installer to add a plug-in to the SE Backup Client, the following message is displayed:
The Plug-in Installer version is not compatible with the installed SE Backup Client
Plug-in Installer: x.xx.xxx.xxxxx
SE Backup Client: y.yy.yyy.yyyyy
Please ensure that the versions match and try again.
The versions between the Plug-in installer and SE Backup Client do not match (this prevents the incompatible plugin from being installed.
Often this issue occurs if the SE Backup Client has been installed and this has been automatically updated from the Storage Platform.
If the user then decides to install an additional plug-in, they may try to use their original plug-in installer which no longer matches with the SE Backup Client.
Partners can download the correct Plug-in Installer from partners.redstor.com
End-customers should contact their reseller for the appropriate download link to ensure that their versions are correct.
Old Article ID: 293
Posted: 13 Feb, 2015 by Flood A.