548 - Recommended antivirus exclusions for Storage Platform and Console installations

It is recommended that the following folders be excluded on antivirus software for optimal performance of the Redstor software. Below is a list of the folders recommended to be excluded, and their default locations.

Storage Platform

Installation
C:\Program Files\Attix5 Pro\Storage Platform\

 

Service folders
C:\ProgramData\Attix5 Pro\AS_Service\
C:\ProgramData\Attix5 Pro\SS_Service\

Also any other SS_Service subdirectories in C:\ProgramData\Attix5 Pro\, depending on how many Storage Servers are installed.

 

Backed-up data
C:\ProgramData\Attix5 Pro\SS_Service\Data\ (more likely to be customised)

 

Application exclusions
C:\Program Files\Attix5 Pro\Storage Platform\AccountServer.exe
C:\Program Files\Attix5 Pro\Storage Platform\StorageServer.exe

 

TCP ports
Inbound TCP 443 for Account Server.
Inbound TCP 8443 for Storage Server (more likely to be customised, particularly to port 443)

 

NTP and SMTP traffic outbound rules are also needed for clock synchronisation and email reports/notifications, so they may need to be excluded as well.

 

Storage Platform Console

Installation
C:\Program Files\Attix5 Pro\Console\ (32-bit systems)
C:\Program Files(x86)\Attix5 Pro\Console\ (64-bit systems)

 

Console settings and customisation
C:\Users\<UserName>\AppData\Roaming\Attix5 Pro\

 

Deployment wizard
C:\Users\<UserName>\AppData\Roaming\Deployment

 

Process exclusions
C:\Program Files\Attix5 Pro\Console\SPConsole.exe (C:\Program Files(x86)\ on 64-bit systems)