348 - Files with extended characters give an RPC error in the Console on a Linux Agent

Symptom

When a folder that contains file/folder names with extended characters (eg. ê, ë, ô) is selected as part of the Backup Selection tree in the Storage Platform Console, the following error is displayed:

Cause

The LANG and/or LC_ANY environment variables contain invalid values after a reboot.

Fix

Edit the /usr/bin/a5backup script and find the following lines in the script:

if [ $LANG="POSIX" ]; then
  export LANG=en_US.utf8
fi

Add the following 3 lines after the above:

if [ $LC_ALL="POSIX" ]; then
  export LC_ALL=en_US.utf8
fi

Save the file and restart the Redstor Pro service.